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Westpac to block abuse from money transfers


Westpac to block abuse from money transfers
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In a bid to make digital banking safer for its customers, Westpac will no longer allow messages containing abuse to be sent in transaction descriptions.
It s shocking that individuals are using real-time payment transactions to harass and threaten others, often circumventing blocks on other channels like SMS and social media to reach the recipient, Westpac general manager of customer solutions Lisa Pogonoski said.
We want to create a safer digital banking experience for our customers and send a clear signal that abusive messages in payment transactions will not be tolerated.
Pogonoski said in the past few months, Westpac has detected more than 2,500 transactions containing terms that could be considered inappropriate, ranging from swear words through to domestic violence threats. ....

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