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RBI received 1,500 complaints against digital loan apps, over 100,000 digital transactions complaints

RBI received 1,500 complaints against digital loan apps, over 100,000 digital transactions complaints
Credit: PTI
The Reserve Bank of India (RBI) has received 1,509 complaints related to digital lending mobile applications, of which around 1,019 were against unregulated and unregistered digital loan apps, the Minister of State for Finance Anurag Thakur told Parliament. In terms of digital transactions, the central bank received 137,823 complaints in 2019-20, up by 113% from 64,607 complaints the previous year.
Several members of Parliament had raised the issue of predatory digital loan apps in the Lok Sabha, and sought responses from the government on what corrective steps it had taken or proposed to take up in order to protect the public. In his reply, Thakur said while the RBI had issued a circular in June last year to non-bank lenders and banks to step up their transparency and disclosure efforts on digital loan apps and platforms, it had also issued a warnin ....

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Customer Complaints Under Ombudsman Schemes Jumped 65% In 2019-20, Says RBI Report

About 86 percent of the complaints were received electronically, the RBI report said.
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Single body for complaints against banks, NBFCs, pre-paid card issuers from June 2021

Synopsis
Currently, there are separate ombudsmen for banks, non-banking finance companies and prepaid card issuers. The move is aimed at providing an efficient dispute resolution mechanism to the customers.
In the Statement on Development and Regulatory policy issued today by the RBI Governor Shatikanta Das, it has been proposed to merge the three-separate ombudsman schemes for banks, NBFCs and non-bank prepaid instruments. As per the announcement, the Integrated Ombudsman Scheme will be rolled out in June, 2021.
Currently, there are separate ombudsmen for banks, non-banking finance companies and prepaid card issuers. The move is aimed at providing an efficient dispute resolution mechanism to the customers. ....

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RBI to integrate consumer grievance redressal scheme under single ombudsman

There are dedicated ombudsman schemes devoted to consumer grievance redressal in banking, non-bank finance companies and digital transactions, respectively, at present ....

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RBI announces proposals to strengthen grievance redressal for digital payment users

RBI announces proposals to strengthen grievance redressal for digital payment users
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Synopsis
They include setting up of an integrated Ombudsman platform, a 24 7 customer helpline to address payment systems related queries.
Reuters
The Reserve Bank of India on Friday announced a slew of measures to strengthen grievance redressal and security features for users of digital payments in the country.
They include setting up of an integrated Ombudsman platform, a 24 7 customer helpline to address payment systems related queries and outsourcing norms for payment companies availing services of third-party players for stricter monitoring.
The central bank governor Shaktikanta Das announced these measures on Friday during the Monetary Policy Committee (MPC) address to strengthen and deepen India’s digital payments network to gradually replace cash-based transactions in the country. ....

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