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Posted
30 January 2021 update:
SEPANG – KL International Airport (IATA Code: KUL) achieved a perfect score of 5.0/5.0 and gained top spot in the latest global Airport Service Quality (ASQ) survey by Airports Council International (ACI) for the category of over 40 million passengers per annum (mppa) in Q4 2020. KUL’s improved global rank and service levels are also further augmented by passing all elements in the Quality of Service (QoS) framework for Q3 2020 as recently announced by the Malaysian Aviation Commission (MAVCOM). Among the main contributors to the improved service levels at KUL last year include the implementation of the new travel protocols that achieved full score for the ASQ element of ‘feeling of safe and secure,’ the newly refurbished washrooms for the element ‘cleanliness and availability of washrooms’ and the exceptional customer experience provided to passengers for the ‘courtesy and helpfulness’ element. ....

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