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De Lima bill pushes protection for BPO workers


(MANILA BULLETIN File Photo/Mark Balmores)
In filing Senate Bill No. 2149 last Wednesday, April 28, De Lima mentioned the growth of the BPO sector over the years, resulting in the Philippines being dubbed as the “BPO capital of the world.”
“BPO workers continue to face overly stressful workload due to impossibly high performance standards, inadequate restroom breaks and sudden changes in shift schedules that take a serious toll on their health,” De Lima, chairperson of the Senate Committee on Social Justice, Welfare and Rural Development, however, said.
“These struggles have been further exacerbated when the COVID-19 pandemic hit the country. It resulted in temporary closures of businesses, and have pushed even the BPO industry to recalibrate in order to adapt to the changes that the ‘new normal’ entailed,” she added. ....

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