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Information Services Group, Inc.: German Companies See Enterprise Service Management as a Key to Improved Customer Service


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ISG Provider Lens report finds companies in Germany using ESM providers to help them automate non-IT functions and cut costs
Companies in Germany, contending with the realities of COVID-19, are looking for enterprise service management providers to help them improve customer experience through portals supported by an integrated business processes, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2021 ISG Provider Lens
Enterprise Service Management Tools and Services Report for Germany finds the COVID-19 pandemic has pushed companies in Germany to embrace customer portals that allow for more efficient management of corporate processes. These portals are increasing demand for ESM services and tools, and the market for ESM is growing more dynamic, with increasing mergers-and-acquisitions activity in the provider space. ....

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German Enterprises Embrace Intelligent Automation Amid Pandemic


Press release content from Business Wire. The AP news staff was not involved in its creation.
German Enterprises Embrace Intelligent Automation Amid Pandemic
March 8, 2021 GMT
FRANKFURT, Germany (BUSINESS WIRE) Mar 8, 2021
The COVID-19 pandemic has driven more German enterprises to adopt intelligent automation technologies such as robotic process automation and artificial intelligence, according to a new report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
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The 2020 ISG Provider Lens
™ Intelligent Automation – Solutions and Services Report for Germany finds that enterprises in the country are embracing digital transformation to help future-proof their businesses. At the heart of the transformation are intelligent automation technologies, including cognitive optical recognition, machine learning, natural language processing and advanced analytics. ....

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