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NBN Co had a meeting with retail service providers (RSPs) today to address the ongoing issues with its workforce scheduling system, which has resulted in delayed installations as well as technician strikes.
NBN Co is having problems with its workforce scheduling system
The meeting was first reported by Communications Day and followed an apology by NBN to the thousands of customers who have been impacted by the ailing system.
The new system was implemented in order to manage workforce operations and customer appointments. It also included a mobile app for managing and logging the completion of jobs.
But according to NBN Co technicians, there have been problems. ....

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