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Government leaders tout AI successes at Google Cloud Public Sector Summit
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Mar 10, 2021 | FEDSCOOP
At the outset of the pandemic, public sector organizations saw large spikes in call center activity and website traffic, forcing them to quickly turn their attention to artificial intelligence-enabled tools to help with the initial pandemic response.
According to Marco Palermo, director of digital government and modernization for the City of Toronto, their initial AI pilot program has been so successful for the city that leaders are looking at other programs where they can expand the tool’s use.
“Getting information out to our citizens was extremely important. And we were looking for alternative channels to deliver that information,” Palermo recalled in December 2020 at the Google Cloud Public Sector Summit. ....

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