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Nigerians Groan Over Poor Services, Unresolved Complaints As Regulatory Agencies Fail

The escalating incidence of petrol smuggling across Nigeria’s borders is put at a whopping 42 million litres per day, raising Nigeria’s estimated daily consumption of 60 million litres to 102 million. This has forced the country to spend between N140 billion and N150 billion on subsidy, which the Nigerian National Petroleum Corporation (NNPC) lamented has […]
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Discos receive 407,622 customer complaints in six months

Discos receive 407,622 customer complaints in six months
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Estimated Billing, Metering Top Electricity Customers Complaints, Says NERC

The commission disclosed this in its 2020 second-quarter report on its website on Wednesday.
Also, the report stated that the 11 Electricity Distribution Companies (DisCos) received 203,116 consumer complaints in the 2nd quarter of 2020.
NERC said, “A review of customer complaints statistics indicates that estimated billing, metering, and service interruption remain the most significant areas of concern for customers, accounting for 64.88 per cent.
“It represents 131,789 of the total complaints in the second quarter of 2020,’’ it said.
“During the second quarter of 2020, the 11 DisCos received 203,116 complaints from consumers, indicating 0.68 per cent fewer complaints than those received during the first quarter of 2020.
“In total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter. ....

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DisCos receive 203,116 electricity consumers' complaints in Q2, 2020 — NERC

DisCos receive 203,116 electricity consumers' complaints in Q2, 2020 — NERC
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60% of electricity consumers lack prepaid meters — NERC

Vanguard News
60% of electricity consumers lack prepaid meters NERC
On
By Udeme Akpan
ENERGY
About 60 per cent of Nigeria’s electricity consumers lack prepaid meters and are currently being exploited through estimated billing.
Disclosing this in its Second Quarter 2020 Report, Nigerian Electricity Regulatory Commission, NERC, said: “The huge metering gap for end-use customers remains a key challenge in the industry. The records of the Commission indicate that, of the 10,516,090 registered electricity customers as at 30 June 2020, only 4,234,759 (40.27%) have been metered.
“Thus, 59.73% of the registered electricity customers are still on estimated billing which has contributed to customer apathy towards payment for electricity bills. In comparison with the first quarter of 2020, the numbers of registered and metered customers increased slightly by 0.36% and 0.07% respectively. ....

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