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By Larry Mogelonsky, Managing Director Hotel Mogel Consulting Limited
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Long before COVID-19 shattered normal hotel operations, every prudent senior manager already knew that technology and outsourcing could both be deployed to cut costs. But why were we so often resistant when it came to implementation?
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With the current thrust for enabling remote work conditions and maintaining each department with a far leaner team than before the pandemic, let s focus this discussion on the front office because there is a profound way to save on expenses that you may be overlooking. While I don t mean to besmirch any manager in this mission critical department, the answer for the question above often comes down to individual ego and a defensive need for control. ....

John Smallwood , Outlook Premium Hotel Call Center , Front Office Perspective , Travel Outlook Premium Hotel Call Center , ஜான் ஸ்மால்வுட் , ஔட்‌லுக் ப்ரீமியம் ஹோட்டல் அழைப்பு மையம் , முன் அலுவலகம் முன்னோக்கு , பயணம் ஔட்‌லுக் ப்ரீமியம் ஹோட்டல் அழைப்பு மையம் ,