வெற்றிகரமாக வாடிக்கையாளர் சேவை ஆர்கநைஸேஶந்ஸ் வேண்டும் News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Long before Mukesh Mirchandani entered the customer service industry, he himself was a customer. More than anything else in his 20-year technology career, those experiences as a customer and his time shadowing call center agents helped shape his understanding of customer service.
He believes all customer service strategy comes down to one thing: creating delight.
If you are not focused on creating delight, you are focused on the wrong thing, he said.
Mirchandani brings a deep understanding of both the technological as well as the human side of customer relationship management to bear in his role as solution engineering executive at Freshworks. He joined Freshworks in 2018 after a long career as a technology leader. ....

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