At Ohio State University, students developed a list of 10 ways that instructors can use the learning management system more effectively — common-sense guidelines that aim to make courses more consistent, predictable, easier to navigate and generally more student-friendly. We spoke with Sam Craighead, associate director of professional learning in Ohio State's Office of Technology and Digital Innovation, about understanding the student perspective, supporting faculty with research-based practices, and the impact of instructional design on student success.