Switching broadband provider could become even easier after proposals from Ofcom, the telecoms regulator, to introduce a ‘one touch’ process that means you’ll only have to contact your new provider, regardless of which network they use.
Currently broadband customers only have to contact the new provider if they are moving between providers that use the Openreach network. However, if you plan to move to or from providers that use their own networks – such as Virgin Media or Hyperoptic – you have to contact both. Ofcom says its new plan will make switching smooth for all broadband and landline customers.
Ofcom has opened the proposal up for consultation – if it decides to move forward with the plans, they’ll come into force from December 2022.