the city out. >> friday, september 25th, 2009, bose's shift starts like any other. >> it was a very busy night. about 10:30, 10:45, it actually started to slow down. we figured we had another hour left on the shift, then we'll be gone and the night will be over. >> but for bose, his night is just starting when this 911 call is received. the call is from his neighbor. >> 911, what's your emergency? >> there's a fire next door to my house. 102 hollis avenue. >> let me get the fire department. stay on the phone. >> okay. >> all at once, there was about nine calls coming in. we figured because of the time of night, it was going to be a car accident. so the first call we picked up that i received was my next-door neighbor saying the neighbor's garage and house was on fire. there was an explosion. when i asked her the address, she told me it's 99 hollis ave. i had to ask twice to make sure i had the right address and i realized it was my house.
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