customer? >> yes. it just becomes completely impersonal. and everybody who works there becomes numbers. >> do you think there will be a point in the u.k. that there will be regret that they broke up the european union? >> i think there will be enormous regret. and i think it is one of the saddest things that's happened in my lifetime. will churchill helped set up the european union to make sure that we didn't go to war with each other again. i'm the first gem rags out of many, many generations going back that hasn't been to war. and i think there will be great regret. i think also there will be the a big regret financially if we went for a hard brexit. so i think the sad thing is that three newspaper owners whose ainch of the readership is over,

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