Haptik integrates with Zendesk to enable AI-driven customer support

Haptik launches integration with Zendesk to provide AI-driven User Experience (PRNewsfoto/Haptik)
Seamlessly transferring complex queries to human agents on
Zendesk Chat. This sheds off the load on the human agents.
Deep integration with
Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger.
Plugging in with the
Zendesk Ticketing System to automatically generate customer support tickets.
Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."

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