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Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration


Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration
ACCESSWIRE
11 May 2021, 01:19 GMT+10
LOS ANGELES, CA / ACCESSWIRE / May 10, 2021 / Thankful, the leading AI customer service provider in the U.S., announced that they have partnered with Zendesk, allowing businesses to leverage both platforms through the Sunshine Conversations integration.
The partnership between Thankful and Zendesk is underpinned by the ability of both platforms to provide personalized customer-centric service across all written channels at scale, while simultaneously reducing operational costs.
Thankful s innovative technology can understand requests and resolve tickets over email as an AI Agent working within Zendesk, which enables companies to deliver powerful customer experiences, said Zendesk s Senior Director Technology, Partner Ecosystem, Tim Marsden. We are excited about the addition of Thankful s Sunshine Conversations integration because it allows business ....

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Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration


Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration
LOS ANGELES, CA / ACCESSWIRE / May 10, 2021 / Thankful, the leading AI customer service provider in the U.S., announced that they have partnered with Zendesk, allowing businesses to leverage both platforms through the Sunshine Conversations integration.
The partnership between Thankful and Zendesk is underpinned by the ability of both platforms to provide personalized customer-centric service across all written channels at scale, while simultaneously reducing operational costs.
Thankful s innovative technology can understand requests and resolve tickets over email as an AI Agent working within Zendesk, which enables companies to deliver powerful customer experiences, said Zendesk s Senior Director Technology, Partner Ecosystem, Tim Marsden. We are excited about the addition of Thankful s Sunshine Conversations integration because it allows businesses support teams to quickly and easily respo ....

United States , Tim Marsden , Ted Mico , Tim Hicks , Sunshine Conversations , Senior Director Technology , Partner Ecosystem , ஒன்றுபட்டது மாநிலங்களில் , நேரம் மார்ஸ்டன் , டெட் மைக்கோ , நேரம் ஹிக்ஸ் , சூரிய ஒளி உரையாடல்கள் , மூத்தவர் இயக்குனர் தொழில்நுட்பம் , கூட்டாளர் சுற்றுச்சூழல் அமைப்பு ,

Haptik integrates with Zendesk to enable AI-driven customer support


Haptik launches integration with Zendesk to provide AI-driven User Experience (PRNewsfoto/Haptik)
Seamlessly transferring complex queries to human agents on
Zendesk Chat. This sheds off the load on the human agents.
Deep integration with
Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger.
Plugging in with the
Zendesk Ticketing System to automatically generate customer support tickets.
Swapan Rajdev, CTO and Co-founder at Haptik, said, Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of a ....

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