Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration ACCESSWIRE 11 May 2021, 01:19 GMT+10 LOS ANGELES, CA / ACCESSWIRE / May 10, 2021 / Thankful, the leading AI customer service provider in the U.S., announced that they have partnered with Zendesk, allowing businesses to leverage both platforms through the Sunshine Conversations integration. The partnership between Thankful and Zendesk is underpinned by the ability of both platforms to provide personalized customer-centric service across all written channels at scale, while simultaneously reducing operational costs. 'Thankful's innovative technology can understand requests and resolve tickets over email as an AI Agent working within Zendesk, which enables companies to deliver powerful customer experiences,' said Zendesk's Senior Director Technology, Partner Ecosystem, Tim Marsden. 'We are excited about the addition of Thankful's Sunshine Conversations integration because it allows businesses' support teams to quickly and easily respond to messages across channels with an AI agent.'