Haptik launches integration with Zendesk to provide AI-driven User Experience (PRNewsfoto/Haptik) Seamlessly transferring complex queries to human agents on Zendesk Chat. This sheds off the load on the human agents. Deep integration with Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger. Plugging in with the Zendesk Ticketing System to automatically generate customer support tickets. Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."