Health systems are navigating the digital divide and vaccine access

Health systems are navigating the digital divide and vaccine access
Cleveland Clinic
Mossie Harper is vaccinated on Monday, March 8, at Cleveland Clinic's community-based vaccination clinic at the Langston Hughes Health and Education Center in Cleveland.
Shortly after University Hospitals opened online scheduling for the COVID-19 vaccine, hospital operators were fielding calls from patients without email or internet asking, "How am I supposed to schedule a vaccine?"
UH was able to quickly identify this gap thanks to the manager of hospital operators raising the alarm bell, as well as doctors hearing similar questions from their patients, said Dr. Robyn Strosaker, chief operating officer of UH Cleveland Medical Center.

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