Illinois Department Of Employment Security Admits To Monthlong Callback Wait Times; State Rep. Says Methods Must Change
CBS Chicago
3/9/2021
Syndicated Local – CBS Chicago
CHICAGO (CBS) — The Illinois Department of Employment Security is finally admitting that callback times are getting worse, not better.
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Many claimants are waiting a month on average for help.
CBS 2’s Tara Molina on Monday dug deeper into the issue, and talked with a state representative about what needs to be done within IDES.
For those with issues that aren’t simple, the average wait time for help is four weeks – a month – just for the state to respond to a call for help.