NAB to open 4 ‘new-format branches’ amid closures
By Malavika Santhebennur
09 July 2021
NAB is investing in a $100-million branch transformation program and opening four new-format branches in NSW and Victoria, coinciding with several branch closures.
The National Australia Bank (NAB) is investing $100 million in 2021 in a branch transformation program to reportedly adapt to the changing way customers are choosing to do their banking.
The changes include a new design and open plan layout, with meeting spaces for customers to conduct conversations with bankers. In addition, the bank is also installing additional digital services like self-service digital bars, and machines that are available 24 hours a day, which it said is popular with customers.