'Omega won't replace my defective £4,000 watch, even though it loses time'

‘Omega won’t replace my defective £4,000 watch, even though it loses time’
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help
Our reader was disappointed after their Omega Seamaster watch started developed faults
Credit: Getty
Katie Morley is on maternity leave.​ Award-winning personal finance journalist  Sally Hamilton will be fighting readers’ corners until her return.
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help. For how to contact her click here.  
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Dear Sally,
My wife bought me a new Omega Seamaster watch as a wedding present, but unfortunately it has been a source of great frustration. I received it in December 2016, but in June 2017 it developed a faulty part, which was causing it to gain time every day. It was returned to Omega UK to have the part replaced.

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