Sefton Careline, the at-home technology care service from Sefton Council, is to transition to a Software-as-a-Service (SaaS) platform in order to protect its customers as the UK's communication network transitions from analogue to internet protocol (IP). The company will be moving to Tunstall Healthcare's PNC IP SaaS. This means that Sefton Careline will be operating on the most up-to-date technology and is ready for the move to digital. In addition, it can avoid the time and costs associated with sourcing, maintaining and managing hardware infrastructure. Sefton Careline offers care packages to local residents who have been discharged from hospital to help them remain independent at home. It provides monitoring and response services, including wearable pendants for residents to summon help and sensors in the home. The move to the new technology means that operators can now work from home, ensuring the service is as agile as possible. Workflow guidance also supports quicker response