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Spark adopts Calabrio cloud-based workforce management platform for Unified Front Line Initiative
Wednesday 14 April 2021 | 12:15 CET | News
New Zealand operator Spark, has selected customer experience intelligence company Calabrio to supply a cloud-based workforce management (WFM) service as part of its Unified Front Line initiative. Spark says this initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of a "homebase". Resources will flow to where the customer is, including contact centers, retail stores and at-home customer visits as demand requires.
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