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Spark taps Calabrio for United Front Line initiative

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Spark taps Calabrio for United Front Line initiative
The Spark initiative is designed so that resources will flow to where the customer is.
Credit: Spark
Spark is rolling out solutions by customer engagement software vendor Calabrio to help underpin its Unified Front Line initiative, a new way of working that sees employees cross-skilled across multiple customer touchpoints, making up part of an end-to-end ‘homebase’.
Headquartered in the United States, Calabrio is supplying its cloud-based workforce management (WFM) solution for the telco’s internal initiative. ....

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Spark adopts Calabrio cloud-based workforce management platform for Unified Front Line Initiative

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Spark adopts Calabrio cloud-based workforce management platform for Unified Front Line Initiative
Wednesday 14 April 2021 | 12:15 CET | News
New Zealand operator Spark, has selected customer experience intelligence company Calabrio to supply a cloud-based workforce management (WFM) service as part of its Unified Front Line initiative. Spark says this initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of a homebase . Resources will flow to where the customer is, including contact centers, retail stores and at-home customer visits as demand requires.
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Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
on April 14 2021 5:30 PM
Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centers, retail stores and at-home visits, to be where their customers are
AUCKLAND, New Zealand (BUSINESS WIRE) #CCaaS Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. The initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of an end-to-end “homebase.” Resources will flow to where the customer is: contact centers, retail stores and at-home customer visits as demand requires. ....

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