Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
on April 14 2021 5:30 PM
Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centers, retail stores and at-home visits, to be where their customers are
AUCKLAND, New Zealand--(BUSINESS WIRE)--#CCaaS--Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. The initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of an end-to-end “homebase.” Resources will flow to where the customer is: contact centers, retail stores and at-home customer visits as demand requires.