Although Canada leads in mobile network performance globally, 33 per cent of Canadians are unhappy with their speeds, found a recent study by J.D. Power.
The survey study, which included 9,498 respondents in rural and urban Canada, found that just 67 per cent of wireless customers consider their carrier’s network reliable when streaming music and videos. Moreover, only seven per cent of respondents think network speeds are faster than expected.
These findings provide new insight into when Canadian mobile subscribers are upgrading their data plans during the pandemic. According to the study, 24 per cent of wireless customers indicated their wireless plans include 10GB of data or more, up 20 per cent from 2020. The number of subscribers to unlimited data plans also jumped from 11 per cent in 2020 to 17 per cent in 2021.