TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests

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,Paul Egger ,Anand Subramaniam ,Telus ,Gartner ,Digital Solutions ,International Community Boards ,Contact Center ,Gain Corporation ,Service Ccaa ,Gain Knowledge Hub ,Knowledge Hub ,Vice President ,Community Boards ,