Risk.net
The importance of getting technology change right
04 Mar 2021
Covid-19-propelled digitisation is increasing the number of technology change projects.
Failed technology changes are more serious than other change management failures and they are likely to impact customers.
Identifying why projects fail, continuing investment and change, using cloud technology and having robust governance arrangements are all vital to reducing the number of incidents and their impact.
Having in place a robust IT or cyber risk incident response plan, including required third-party support, is essential to mitigate fallout from failed IT change management or other IT and cyber risk incidents.