How he saved his marriage and his extremely personal connection to his charity bike race. Does the departed doctor have another act in store . The question will be, will i be known for anything other than that later in life . First the nightline 5. . . Simulation initiated. . Take on any galaxy with a car that could stop for you. Simulation complete. The new nissan rogue. Rogue one a star wars story in theaters december 16th. Number one in just 60 good evening. Thanks for joining us. Its the biggest investment most people will ever make in their lives. Imagine buying a brandnew dream home and discover it riddled with problems. To make it worse, the builder isnt returning your calls. That is what homeowners around the country are alleging. Abcs chief investigative correspondent brian ross and our affiliates investigate reports of shoddy construction and a variety of new home problems. Nick saba reporter in the movie the blind side, actress Sandra Bullock plays the owner of a fabulous house. Thank you. Reporter in real life the actress ended up in court. Suing her builder over huge defects in her multimillion dollar texas mansion she famously later bulldozed to the ground. In suburban washington, d. C. , the owner of this new home has a hole in her foundation and a snake that moved in underneath. Up and down you hear the same kind of things. New subdivision in virginia say they know the feeling. With greatlooking houses on the outside and a long list of problems on the inside. Very upsetting. Its the most expensive purchase any of us are going to make. Reporter it happened to simone angle of birmingham, alabama, whose 400,000 brandnew home had bouncy, creaky floorboards its like playing music. Reporter that had to be ripped up and a messedup draining system fixed by the builder only a involved. All ive had since i moved in is issue after issue after issue. Reporter what they all had was a bad case of new home heartbreak. Look at that. Reporter a dream house turning into a nightmare. Its kind of typical of the hopes that are built to sell, not built to last. Reporter these two men, sort of the Sherlock Holmes and watson of new Home Construction problems, say they see it all the time in cases they investigate for homeowners. Thats a sign you have trouble. Reporter Harrison Campbell they put them up in a hurry, they dont Pay Attention to detail. Reporter booil loden is former president of the American Association of home inspectors. Makes less than a fivedegree slope, it should be at least 15 degrees. Reporter theres been a building boom in this country. Test of thousands of new homes going up every year. With big National Builders including the biggest, d. R. Horton, promising Quality Homes and superior customer service. Yet documents show horton has set aside some 400 million in each deal with construction defect claims calling it the ordinary course of business. Its got black mold in it. Definitely shouldnt see that. Reporter now an abc news investigation conducted with stations across the country wow, youre wringing water out of the wood. Reporter case after case of homeowners claiming shoddy construction. The water would start here then travel along the ceiling. Reporter the big wellknown builders, often slow or refusing big and small. Black soot, water damage, a giant crack in the foundation. Reporter as wls discovered in chicago. We had no choice. No one will fix it. It was our house and we had to just walk away from it. Reporter in raleigh, north carolina, wtvd heard from army captain morrow bizan who had to put sandbags around his new home because it floods outside and inside with almost every rainfall. In seattle, komotv heard from homeowners in t about what the sun racy rays were doing to their siding. Melted siding. Extensive buckling. Glaring gaps. Reporter the homeowners say the builder keeps putting off any fix. Hardly any calls get returned. Reporter in columbus, ohio. Frustrated homeowners took our reporter from wsyx along as they showed up at the builders office to demand their problems be fixed. Abc 6. Here are homeowners who want some answers. Im going to have to ask you to leave. Appreciate your time. Would you want your family to thank you very much. Reporter the Industry Trade group says unhappy homeowners are in the minority and all too often americans have expectations that are just too high. The American Consumer expects a perfect home. Theres no such thing as a perfect home. Reporter jerry howard is the chief executive officer of the National Association of home builders. I think the quality of housing being built is as good as its ever been. Better. Better than ever . Yes, sir. Are they shoddy . I say no. Reporter big National Builders are masters of enticing openers with a dream house, namebrand amenities, designer rooms. A fridge dare, galaxy series is their upper end, youll see tiger woods and a lot of these stars will use those. What we dont see in the model home are the bones. The hidden parts of the home. Reporter veteran home inspector Mark Mcgovern says homeowners should always try to go beyond what the sales reps pitch. Go into that neighborhood, considering buying in your neighborhood, can you tell me what your experience is . Point out all the houses where there are issues. Reporter thats what we did at a d. R. Horton development in virginia where we met a lot of very unhappy homeowners with problems they say d. R. Horton would not fix. Im generally calm but i got to the point i was calling them every day and cussing at them. Reporter we brought in the two home detectives to look at what these homeowners described as problems and defects. One of the homeowners, walker, a freelance Makeup Artist who works for abc news and other Media Outlets in washington every one of these is a . Nail pop or seam. Reporter shes marked with blue tape over 800 nails she says have popped out of the wall, along with cracks in the door frames. Should this happen in a brandnew home . No, absolutely not. This is excessive by any standard. Theres a real problem. Reporter but she says shes had to go to war with d. R. Well after her warranty expired. It has been a nightmare. Ive made several attempts to be here for appointments for them to show up. I had 23 appointments and they missed 17 of those. Reporter a spokesperson for d. R. Horton said the company has reached out to address the problems we raised about the homes in walkers subdivision but the homeowners say as of tonight, no one has contacted them. And as our station katu in portland, oregon, reported, homeowners with problems and defects claim their builder seems to be waiting them out until their first Year Warranty expires. You just get that sense, theyre dragging this out so my year runs out, then theyre going to dump me. Have you ever heard of that happening . No, sir. Not to this point . Not to this point. Im the first person to mention that to you . Yes, sir. Thats not been an issue in this industry . No, sir, not to my knowledge. Reporter more and more owners come to realize often when its too late the contract they signed keeps them from suing the home builder. Called mandatory arbitration, whose outcomes generally cannot be appealed and are kept secret. They like arbitration because it favors them. Even though its supposed to be neutral and unbiassed . Even though its supposed to be neutral and unbiased. Reporter this lawyer served for years an an arbitrator in construction defect case. He says arbitrate hoarse come down hard on the builders are unlikely to be hired again. Theyre not going to get repeat business. Thats whats at play here . Yes. For the homeowner coming in, the deck is yes. The secret deck is stacked against the homeowner. Reporter the American Arbitration Association says its records show that more than half the time, the homeowner prevails. But in south carolina, the state Supreme Court ruled this year that the mandatory arbitration clauses used by d. R. Horton are unconscionable and unenforceable. Its a take it or leave it situation. A lack of meaningful choice. You dont like it . Hit the road. Reporter again and again, it abc news or one of our stations was on the case that repair crews showed up. In indianapolis, it was only after wrtv got involved that the builder sent an executive to check out alleged roofing and drainage problems. This is how we knew it was leaking. Reporter and outside houston, the builder d. R. Horton actually offered to buy this house back after our station ktrk began to investigate a homeowners complaints of defects and problems. They werent even moving unti reporter for nightline, brian ross, abc news, new york. Up next, Patrick Dempsey bringing us up to speed on his life after greys anatomy. His response to those tabloid rumors about his marriage. Discover why ford is americas bestselling brand. . Im on top of the world, hey . With the most 5star ratings. Awardwinning value. Giving drivers what matters most. Thats how you become americas bestselling brand. During the ford year end event get an extra thousand dollars black friday bonus cash on top of all other great offers. Its an amazing time to visit your ford dealer. My moderate to severe chronic plaque psoriasis made a simple trip to the Grocery Store anything but simple. So i had an important conversation with my dermatologist about humira. He explained that humira works inside my body to target and help block a specific source mptoms. In clinical trials, most adults taking humira were clear or almost clear, and many saw 75 and even 90 clearance in just 4 months. Humira can lower your ability to fight infections, including tuberculosis. Serious, sometimes fatal infections and cancers, including lymphoma, have happened; as have blood, liver, and nervous system problems, serious allergic reactions, and new or worsening heart failure. Before treatment, get tested for tb. And if youve had tb, hepatitis b, are prone to infections, or have flulike symptoms or sores. Dont start humira if you have an infection. Ask about humira, the 1 prescribed biologic by dermatologists. Clearer skin is possible. jessica the new recipe of beneful is really excellent. The first ingredient is chicken. riley man, this chicken is spectacular jessica i feel like when he eats beneful, he turns into a puppy again. You love it, dont you . You love it so much vo try new beneful healthy weight with chicken. . . . . Nobody likes a dog with bad breath. Thats why theres ets dual action approach cleans teeth and gets to the underlying cause of bad breath by blocking bacteria to help prevent plaque and tartar. For a cleaner mouth everyone can love. Ask your vet about oravet chews. You know, biking in the woods of maine with Patrick Dempsey is something most greys anatomy fans can only picture in their wildest mac dreams are if you live in his hometown or a lucky nightline correspond may get to do just that. Heres abcs neal karlinsky. Reporter were about as far as hollywood as you can get in Patrick Dempseys tiny hometown of lewiston, maine. The actor best known as mcdreamy from grays anatomy hasnt been on the hit show for a year. Can we take a picture . Yes, you can be on nightline, say hello to nightline. Reporter it makes Walking Around with the 50yearold act might be surprisingly challenging. Somebody wants to say hello. Shes looking at you here. Hello. You wont interrupt, its okay. I remember you juggling in the front yard. For me, i was younger, it was great. We were all younger back then. It was great to see your success in life. Thank you very much. Ive been very proud of you. Reporter turns out juggling helped the premcdreamy version of dempsey make it out of this old mill town of 36,000 people. That after his first dream fell throh. Hed hoped to become an olympic downhill skier. I left maine when i was about 17. And i was going to run away with the circus. I auditioned for this play, torch song trilogy. You were actually going to run away. I was too young, they wouldnt let me in at ringling brothers. Reporter we spent three days watching him decompress, learning about his Dempsey Center to help people battling cancer, a cause very personal to him. Years ago. Thats where patrick lives when he comes in the summer. Reporter to Ovarian Cancer in 2014. Your mother i know fought for a long time before she lost her own battle with cancer. It seemed like it came back every two years. It was slowgrowing. We had her a lot longer than the doctors sort of predicted. Reporter i spent the weekend with him riding race bikes, a passion we both share as part of his huge dempsey challenge fundraiser. Make a righthand turn up here. This is the first one. Ill let you be incognito. Reporter dempsey comes here after a whirlwind year. No hands. Its cold reporter the dramatic and sudden end of his tenyear run on greys anatomy sparked questions about why his character was killed off. A split with his wife of 17 years and talk of divorce. Baby. Enough tabloid headlines to get under anyones skin. Greys anatomy was a remarkable ride. Without that success i probably wouldnt be here today talking to you. Are you happy with the way it ended . Well, you know, i think everybody was sort of surprised how abrupt it was. Was Shonda Rhimes done with you . I think it was time for us both to be finished. Thats diplomatic. Well, you know, it was its hard to keep the Creative Energy going for ten years. There was a lot written that youd become a diva on set. Right. I would say that. Its interesting. I think you can never really judge an actor on set. Because depending on the dynamic of the scene, you are asked to plug into an emotion. Reporter then theres this surprising fact about the controversial end of his character. I havent seen the final episode. You havent . Never saw the final episode, didnt watch it. Do you want me to tell you what happened . I think it doesnt end well. This is jack. Reporter the next door was Bridget Jones baby, alongside renney zelling weer and colin firth. Its all new to you. Reporter playing the familiar role of that irresistible guy. I knew i had to do something. Everybodys like, hes done, career finished, retiring, hes not acting anymore. That wasnt at all the case, i love acting. Reporter he says things are good at home again with his wife and three kids. Wife . Great, really good. Its a lot of work. You cant not work on it. Its good to say, okay, whats my issue, whats yours, and how do we work on that . Is it true youre looking to have another baby . This is the funny thing about what you get into magazines and they put these quotes out. Then it gets picked up online. Then all of a sudden youre having another baby. What youre saying is youre having two more . Were having triplets. I just want to announce that tonight. Reporter for the record, no but it took coffee and pastrieds at his Favorite Local spot good to see you again. You too. Reporter to find out his first nickname. And a clue that all this admiration, a steady stream of women we never saw ease up, didnt always come so easy. Whatd they call you growing up here . Nothing i want to repeat. Come on. I had nicknames. Like . Nothing that began with mc . I amoeba. Not your normal nickname. I was a late bloomer. I was too. Yeah. Reporter after pastries comes bikes. And the eighth annual dempsey challenge. A huge weekend bike ride and fundraiser for his Dempsey Center. Are you blown away the way this has grown . Absolutely. Beyond question. Its just remarkable the turnout. But it also speaks to how profound this disease is and how it affects everybody. Reporter the route is filled with supporters on and off the bike. Thank you very much. Nice to meet you. Thanks for being here. Reporter less interested in hollywood than a local boy done good who put his hometown on the map by helping care for those affected by cancer. Thanks f s fs for representi my pleasure. Proud of you. Thank you. Reporter the fact that he has fun doing it doesnt hurt either. This is mile 200 of the dempsey challenge. Its okay, im okay, i can make it. Whoo reporter he finished his ride to great cheers. More than 1 million raised. As for his career, that ride has taken a new path and dempsey says hes ready. Youve got that romcom thing down. Do you ever shake your head, i want to play a serial killer now . Of course you do. I want to be careful about what i do next. Are you tired of being mcdreamy . About be to the rest of my life, i have to accept that. The question is will i be known as anything other than that later in life . Thats the question. Reporter for nightline im lewis karlinksy in lewiston, maine. Next up, what Hillary Clinton said in her very first public appearance since the election. . My hero zero. . . Such a funny little hero . . But till you came along . . Now youre here to stay . . And nobody really knows. . Zero really can be a hero. Get zero down, zero deposit, zero due at signing, and zero first months payment. On select volkswagen models. Right now at the volkswagen sign then drive event. Its just a cough. If you could see your cough, youd see just how far it can spread. Robitussin dm max. Hillary clinton made her firstub losing the white house honoring a commitment to the childrens defense fund. She acknowledged the pain of her loss with a message of hope. I know this isnt easy. I know that over the past week a lot of people have asked themselves whether america is the country we thought it was. The divisions laid bare by this election run deep. But please listen to me when i our children are worth it. Believe in our country. Fight for our values and never, ever give up. Thanks for watching abc news. Tune into Good Morning America tomorrow. And as always we are online at abcnews. Com and our Nightline Facebook page. Good night, america. Were taking you behind the scenes of kathie lee and hodas new york cover issue. Im excited. Then, pink reveals a surprise pregnancy. Plus, Ryan Reynolds lands gqs man of the year cover. The dead pool star talks about blake lively was the one for him. Big stars, big hollywood. Celebrity page tv starts right now. Welcome to celebrity page. In just a few minutes, im bringing you to a hot red carpet right here in new york. But first heres more in california. The pair opening up about working together and what they learned throughout their long careers. Were diving deeper with editor in chief courtney cover story. Kathie lee gifford and hoda kotb have been clinking glasses since 2008. Now theyre making a holiday issue. Before kathie lee and hoda, she was a news anchor for 15 years. Hoda was a news anchor, bringing