Transcripts For SFGTV LIVE BOS Budget And Finance Sub-Committee 20160302

Good morning everybody. Welcome to the San Francisco board of supervisors budget and finance subcommittee for wednesday march 2, 2016. My name is mark farrell. I am the chair of the committee. I am joined by supervisor norman yee. Our vice member katy tang will join us shortly and i know supervisor david campos is here for one of the items today. I would like to thank linda wong the clerk of the committee and sfgtv. Madam clerk do we have any announcements . Yes mr. Chair. Please silence all cell phones and complete speaker cards and documents to be part of the file should be submitted to the clerk. Items will be on the march 8 board of supervisors agenda unless otherwise stated. Okay. Thank you madam clerk so we have five items today and one is a hearing that most of the members of the public are here and well take them out of order and that will be the longest and the others are not long and madam clerk if you call item 1 first. Item 1 is a resolution authorizing the San Francisco department of Public Health to accept and expend a grant in the amount of approximately 2. 8 million in active Transportation Program funds through the metropolitan Transportation Commission safe routes to School Grants program for a period of for the period september 1, 2017 through august 31, 2019. Okay. Thank you madam clerk so i know dph is here to answer questions unless there is anything to say . No. I am here to answer questions. Colleagues seeing no questions i appreciate it. We dont have the budget Analyst Report for item 1 so we will move on to Public Comment. Seeing none Public Comment is closed. Supervisor could i have a motion to move this forward without recommendation. Moved. So we have a motion by supervisor yee and take it without objection. Madam clerk if you could call item 5. Item 5 is line five resolution retroactive three authorizing the department of the treasurer and Tax Collector to accept and expend for the amount of 315,000 for the Mott Foundation for the period of september 1, 2015 through august 31, 2017. Today the treasurer started this program because it shows that kids with College Savings are seven times more likely to attend College Without and since 2007 kindergarten to college has opened thousands of accounts for children and the city and county provides of the 50dollar deposit to make the accounts real and 50 for the kids in the School Lunch Program but the incentives and matches to encourage families to savings and boost this comes from private philanthropy and believe in the power for them to reach their potential and they have donated more than 800,000 since the program started and the families are put tg to good use and each family are eligible for a dollar to Dollar Savings match and families are eligible for a study bonus if they save every month for six months. These incentives work. Families have saved 1. 7 million of their own money for college. Between the savings and the city and private contributions the total in the account is now over 3. 4 million. Let me tell you what the numbers mean. Nationwide only 3 of families are saving for college with a 259 which is the typical vehicle used for college and that is average 25 times wealthier than the typical american family. In k to c our savings rate is four times higher and theiron money qualify for free and reduced lunch status and families earning less 45,000 in San Francisco for a family of four are saving 500 each for college. We believe this program has the ability to reach significant more families. To this end we set a goal of engaging 25 percent of all Public School Elementary Students in active savings by the end of 2017. The grant before you today from the Mott Foundation will help us reach this goal. This funding supports the following core strategies. Redesigning the markets and messaging, developing and embedding vait vaitdive technologies in the program, launching an Ambassador Program and increasing direct engagement and support of k to c programs and materials and activities. Thank you for the ongoing support of kindergarten to college. Thank you. Supervisor yee. Yeah quickly i am really happy that the city has actually taken this initiative and its really one of these things that San Francisco has taken a lead on and i know since it started whenever i go around the country for Different Reasons this program is mentioned, and people are always trying to duplicate it. One of the questions i have about this is i know that we the city tries to get the initial 50. Has there been any tracking of whether or not parents add into it or other people add into fund beyond the 50 . Yes, families have saved 1. 7 million of their own money in the account and no city funding that. Is Family Savings and 50 of the Family Savings qualify for free and reduced lunch. Theyre very low income. Thank you very much. Thats a good sign. Thank you and to the department of the treasurer and Tax Collector this is a program that we lead in San Francisco and proud to have it. Thank you. Again no budget analyst. We will move to Public Comment. Anyone to comment on this item . Seeing this item its closed want motion to move it forward. So moved. Okay. We have a motion. Move without objection. If you could go to item two please. Item two is resolution approving the agreement with tegsco, llc dba San Francisco autoreturn and for Services Related to the towing, storage, and disposal of and abandoned and illegallyparked vehicles not to exceed 65,400,000 for the five year term of april 1, 2016 through march 31, 2021 with the option of extending the program. Thank you very much. Good morning. From sfmta. We have a presentation and if you dont mind we will get this up and running for you. Please. Again thank you supervisors for hearing our item today. Were very excited to bring this to you. We believe that the sfmta has done a very good job in terms of structuring a contract that we believe is in the breast interest of the city so i will begin with this slide. The contract is a not to exceed 65. 4 million. Were recommending that autoreturn was selected as the highest rank proposer. We had three bidders in a competitive bid process. The initial term is five years with an option to extend for up to five years. The Business Model has changed. The current way we do business is based largely on volume and very dependent on volume for the contract to stay in business. Were switching that so now the contractor is paid a fix Management Fee for the two facilities and reimbursed a per tow charge and this is remitted to the mta and sets the flexibility and manage the contractor and contract and in this agreement for approval is the property agreement for the 2650 bayshore boulevard longterm facility. What this contract brings to the city is allows us to clear our streets and driveways for public mobility. It moves abandoned and illegallyparked vehicles. It provides customer service. It allows owners access 24 7 via the phone or internet. Also owners can retrieve their vehicles 24 7. The tow trucks are gps so it provides efficiency. It also tows vehicles for sfpd and investigations. So the tow volume has declined dramatically over the term of the current agreement. The number of tows have declined approximately 41 since 2005. Thats 30,000 less when the contract began. And this is sort of a slide to show you the impact. So the mta has we believe that getting the car towed is absolutely no fun at all, but to sort of mitigate that we have been doing Public Outreach and doing things on the website that help people know when you know the tow restrictions are. We have new tow signs. We have parking meters that display restrictions. We see data to apps that help the public know when their car can be towed and were also developing online maps so we can identify tow way zones and other restrictions. So through this process this tow program is a Cost Recovery program. The cost of the program is approximately 24. 1 million. Of that 12. 3 is for the tow contractor. 9. 1 million is sfmta cost and 2. 7 is the cost of renting two facilities. However, through this process were able to reduce the fees by 22 in terms of the base tow as well as hold the fees flat or stable through fy 17 so for the next 15 months they wont change. In addition to that we extended the stolen vehicle waiver. On december 1, 2015 we implemented a waiver for victims of stolen vehicle and waive the fee for San Francisco residents as well as provide a 48 hour grace period to pick up their car. Were extending that to non San Francisco residents so we are a transit first agency and the cost of the towing is born by the folks that generate the cost of the tow. And by if we subsidize the cost of the program it would take away our revenue for transit. And im happy to answer any questions. So thanks for the presentation. I think the contract itself is not something that gives me too much pause but its part of a broader thing. Obviously the cost of getting towed in San Francisco. Look theres no excuse if youre parked illegally, what have you. Thats going to happen but its a huge amount of money. I forget. I had my car towed two years ago and 500 something dollars. It was shocking and i think the real kicker is when you get your car there is a ticket that you have to pay to the mta, so a few questions so the fees for the mta, could you talk about them, the things charged back . Sure. Because i think they have risen over the x number of years and i want to understand what they are and i hear it from my constituents all the time i cant believe it costs this much to get my car towed in San Francisco and most or not all watching on sfgtv but at least talk to them would be helpful. Absolutely. There are two components related to the base tow. There is the administrative fee and theres the tow fee. The sfmta fee is currently 266 which were lowering to 261 through fy 17 so the sfmta cost is 9. 1 million and that includes 46pcos that are dedicated to clear the streets for commute lanes, driveway tows, abandoned vehicles, the whole 9yards, so thats a pure straight cost of that included in that is the cost of the hearings which is 15 of our Hearing Division activities related to tows so those two combined we have a work order with sfpd to do the after hour tows and mou with the department of Emergency Management to do the after hours dispatch, so that total comes to about almost 5 million and then we add our mta overhead to that and makes it 9. 1 and divide that by the number of vehicles claimed right. Help me understand thats 4 million in overhead generically. How does that break down . Overhead is 87point 6 so the direct cost related to enforcement are just the pure salaries as well as the fringe for the employees that includes Social Security sure. I get it. Pension and things of that nature. The overhead applied to that are my salaries, my staffs salaries that we spend a lot of time monitoring the contract. We have accountants that make sure the money is correct. Its the rent for all the buildings that we occupy, the equipment, the go fors, the fuel, insurance so all of that is included in the mta overhead. That is not charged directly. Okay. So you have the burden and overhead are there Similar Program where you apply the same percentage . When its Cost Recovery, yes. That is the standard overhead. Got it. Okay. That is helpful. So again one comment if theres a way for the mta as much as it doesnt change the monetary outcome i can tell you it will change the peoples attitude and pay for it in one time with the ticket included and incredible helpful. Just my experience and to pay 500 to get my car and pull it out of the lot and theres a 75dollar mta ticket on the window they have to pay and write a check when i get home. If theres a way to put that, front it in the original bill, actually consider it and i can tell you peoples attitudes center around that quite a bit. I understand and that is more of a logistic issue rather than our ability to make that happen. The reason why is when you get a tow and the pco issues a ticket that particular ticket isnt up loaded into the system until the end of the shift so if you go to retrieve your car its not readily in the system. However, at auto turn Service Center you can pay for the tickets but that particular ticket may not have been up loaded in the system yet but were working on it. In future citation were trying to do things real time so if it you get a ticket its in the system immediately. I appreciate it. Okay. Colleagues any other questions . Okay mr. Rose can we go to your report for item two . Yes mr. Chairman and members of the committee. On page five of our report the estimated payments to auto return over the initial five year term are 65. 3 million and including the fee to be paid and autoreturn and the charges to be reimbursed by the sfmta to autoreturn and shown in table three on page five of our report. The sfmtas total estimated cost in 1617 for the tow program and the autoreturn agreement and the sfmtas administrative and Storage Facilities costs are 24. 1 million. That is shown in table four on page 6 of the report. I would note on the bottom of page 6 of the report we state on increased of the Budget Analyst Office sfmta included a clause in the contract should tow volume increase or decrease significantly they will renegotiate the cost so the public is not impacted. We recommend that you approve this resolution. Thank you mr. Rose. Supervisor tang. Thank you and i apologize i missed the beginning of the presentation. There are many things included in this new contract that i appreciate mta incorporating and actually listening to a lot of our concerns. For example, based instead of basing on tow volume, changing that Business Model i like they can retrieve their vehicles 24 7 and incorporated the stolen vehicle policy and if we approve this today can we adjust the contract later on in the period. For example, whether mta or autoreturn identify further efficiencies that could reduce the cost that that people have to pay either to retrieve the vehicle or for the administrative citation is there that ability to do so within the term that were approving today . Absolutely. We have a lot of flexibility to adjust the contract or amend it as necessary, and probably is our goal to be more efficient. Were partnering with autoreturn because of our ability to collaborate and their willingness to make towing more efficient, integrate with our system, so as we go down the road and the tow volume decreases or get more efficient at it we would need less pcos. We would definitely reevaluate the cost to the public. We dont want to charge that much. We understand its a lot of money and whatever we can in terms of reducing that cost to the public we will certainly strive for that. Thank you. So i look forward to that and hope you bring the information forward to us if further efficiencies are identified. Thank you. Just a quick question. As you mention it the pcos that you talk about and full cost are they just doing towing or they also giving tickets for you know, just regular parking infractions, whatever. I assume there are a myriad of things they give tickets out and if you have the full cost for them doing other things than just towing . Its a combination. Many are purely dedicated to the tow program. For instance the yellow zone along the commute lanes, driveway tows. Many are 100 but if theyre not, if there is a percentage of the fte we dont could for the other piece in the program so whatever you see in terms of fte its purely dedicated to the activities of tow. All right. Supervisor yee. Thank you. I was curious have we ever done a study to look at our San Franciscos cost versus other locations . Well, i assume theres its usually there are other places where the tow doesnt cost as much, so have we done that . We havent done an indepth study. We have on the surface looked at it. Its our understanding when you look at it its really apples and oranges because a lot of other municipalities dont do the recovery 100 . Also too the cost between San Francisco and say oakland are dramatically different in terms of salaries or. Our rent is higher. It really is no comparison when you look at it. Maybe one of these days we can meet and you can tell me how its apples and oranges. Okay. All right. Well thank you for the presentation. We will move on to Public Comment. I think you know i will be supporting this contract. I think though for most people ultimately these fees seem absurd on their face and i appreciate you articulating why they are the way they are but i look forward to look at reducing them because i think again its something i hear about all the time and it is challenging to explain it. Supervisors, if i may make one last comment . We understand the cost is high, and cost aside we believe that weve done an awesome job in terms of structuring a contract that we believe is in the best interest of the city. My function is to make sure that i protect the citys interest, make sure theyre not stealing our money, we comply with the terms of the agreement and work to make things more efficient for the city. I appreciate what youre doing. Okay. We will open it up for Public Comment. Anyone wish to comment on comment item two . Anyone got their car towed recently . Seeing none. Public comment is now closed. Colleagues. All right. Through the chair i make a motion to send it forward to the full board with a positive recommendation. Motion by supervisor tang without objection. Madam clerk call item 3. Item 3 item 3 is resolution authorizing the San Francisco office of Contract Administration with Golden Gate Petroleum to supplylet departments with Renewable Diesel for the term of april 1, 2016 through march 31, 2019 and in an amount not to exceed 60 million. Thank you very much. Welcome. Good morning supervisors. I am the assistant director at oca and today we have before you were requesting your approval to award a citywide Renewable Diesel contract to Golden Gate Petroleum for not to exceed amount of 60 million and term of three years with options to extend for an additional two years. As a result of a competitive bid conducted in october Golden Gate Petroleum was the lowest and the only responsive bidder we received. This vendor will be responsible for providing Renewable Diesel to all City Departments. We are estimating that City Departments will use approximately 5. 8 million gallons of Renewable Diesel annually. The citys Fleet Management division estimates this change will save to 50 reduction in the fleets Greenhouse Gas emissions and reduction in the emissions of harmful air pollutants. This contract not to exceed value of 60 million is an estimate for the three year term that is based on fiscal year 1415 diesel usage and prices. We have also added a 10 contingency to accommodate expected fluctuations to prices and increase in Renewable Diesel usage that will be brought on by purchases of additional vehicles and equipment. This is a requirement contract. Whatta that means that City Departments typical order Renewable Diesel based on need and when they do funding for the fuel its provided for in the departments board approved budget. The departments considered major users of this Renewable Diesel are sfmta, fire, central shops and puc. I am here with the director of city central shops and were here to answer any further questions that you have. Thank you very much. Colleagues any questions at this time. Okay. Mr. Rose can we go to the report on item 3 . Yes mr. Chairman and members of the committee. We note that the initial not to exceed 60 million amount is on the years stated and a 10 contingency for fluctuation in fuel and usage and table one on page nine of the report i will add its subject to approval of the board of supervisors. On page ten we note that the proposed contract assumes a continued average annual consumption of 5. 8gallons of diesel fuel consumption over the next three to five years. It could be higher or lower than that amount of the we recommend that you approve this. Colleagues any questions . Anyone to comment on Public Comment . Seeing none. Public comment is now closed. All right. Through the chair i see that the contract through the contract the city is not obligated to purchase specific quantities of fuel and we have to do and with that said i am happy to forward to the full board with a positive recommendation. Okay. We have a motion by supervisor tang and take it without objection. Thank you very much. [gavel]. Were on to item 4. Madam clerk can you call item 4. Hearing on potential expansion of the Navigation Center model and requesting Mayors Office of housing opportunity, partnerships and engagement and Human Services agency and nonprofit provide providers to report. Thank you madam clerk. Colleagues i asked for had hearing a while ago. Were having a hearing on the potential expansion of the Navigation Center and by many measures a success to date and as a physical location and as a model citywide. I will keep my comments brief so we can get to the presentations but highlight a few key points. I believe we reached the state of emergency with the state of homelessness in San Francisco. What is going on in our streets and city is not okay. It is imperative that we continue to look at solutions and implement solutions to reduce one of the citys most tractable programs for decades. Most importantly to help those most vulnerable on the streets. I know we have seen promising results from the Navigation Center and we need to act immediately to build off those successes and have the discussions around taking concrete steps to expand the Navigation Center model citywide. I do think its important that we look at this throughout San Francisco so we can multiply the impact and the outcomes this Navigation Center has had so far on homelessness but equally important to discuss how we expand the model through the traditional homeless shelter and Service System and see the promises outcomes that were seeing today. The success of the Navigation Center is based on the Housing Available and knocking down the traditional barriers in the shelter system and i know theyre very related but separate discussions in many regards but i believe its critical important to tie those together ultimately especially if we see the success of this Navigation Center model spread and exits out of the Navigation Center and from homelessness. I look forward to working in the upcoming budget process with everyone in this regard. I know the mayor has announced a new centralized City Department which will combine many of the aspects or i should say all of the aspects of homelessness in San Francisco in one department. I think its a great step in the right direction and a lot of work to be done and the mayor is committed as well but we need to continue to press the issue and it doesnt go away and more pref vent and in peoples mind here in the city and we cant wait to act so with that i have a number of people that are going to be presenting and then we will take Public Comment. I have a number of speaker cards filled out. If you want to speak and havent filled out a speaker card do that and i will call you in order. First is the from the mayor lee of home and we have staff here and the city auditor and i will turn it over to mr. Dodge and let me say before you start. I want to thank you mr. Dodge and the Human Services agency joyce for and the city auditor and everyone working on this issue on the ground. Thank you. This is a hard issue. Everyone has a different opinion about it in the city of San Francisco so i know how challenging it and say thank you and how much people appreciate your efforts everyday. Thank you supervisors. Sam dodge Mayors Office of hope. When we talk about the expangsz of the Navigation Center its important to know what it is and how it sits in the system and how we got there and i want to go to my presentation. Theres some new approaches that we were able to bake into when we opened the Navigation Center on march 30 of last year and we knew that we needed new am tools to work with people on the street and supervisors had resourced the Outreach Team which is wonderful and theyre in the department of Public Health and they needed some place to be able to work with the longterm homeless and vulnerable clients coming out of encampments and we knew also from our instinct there was some barriers in our traditional shelter system that were keeping people out of our system of care and we typically talk about them as the 3ps, pets, possessions and partners. Theres not a place in the system previously for couples without children, and this is very important. The idea of respecting people as adults and do lower the barriers about meal times and curfews and things and really focus on housing and the tremendous work that a longterm homeless person needs to do to be able to avail themselves to different housing options. Just getting their income and entitlement benefits and ids all together and these were baked into the model that we have here with the Navigation Center, and you can see that the length of homelessness you know 93 are a year homeless and many five years that we have served so far and there are barriers and being excluded because of Sexual Identity or gender status or having their companion animals or a lot of possessions, and a really important part is understanding how we in studying while were going so we know that we can lawmaker adjustments as we go. That we dont have the absolute perfect ideas. We have directions where we want to go but we need to continually improve our processes to make the best use of resources as possible and we were lucky enough to have the Controllers Office in bed with us embed in this project and to be able to do weekly evaluations as well as qualitative work, a series of reports, a six month report and theyre working on a year report, and they will be presenting on some of the findings as well. So with future considerations about what we have learned we want to see how we can take some of these learnings and apply it to the system as a whole. We want to make sure that were benchmarking Performance Measures and getting those right so that we know we can work with all our programs to make them be successful, not wait until the end of the year or the quarter to know that things have gone off rail that we need to know week by week how we can Work Together to improve our services. We know that we need to work to serve our Homeless Population better and homelessness is an not experienced the same with everyone. We have people in the city with extremely long stretches of homelessness and if not for extraordinary efforts they will stay there until they die or we get our act together and serve them together. And we are focused on opening additional Navigation Center sites with a strong focus on housing exits and initially we had hoped for very quick exits, but we realize really what we needed to do is focus on some populations that were failed by our system as a whole, and that meant more difficult cases, a little longer time frame but its been successful like that. This was all made possible by a 3 million donation that came in from the San Francisco Interfaith Council and the council has been an integral partner to the response of homework since the 89 earthquake and their moral commitment and leadership around homelessness has been instrumental in the citys response and great to have as a partner here. Partners on site. Community services is the lead contractor. Neighborhood Resource Center and the drop in center staffod site and integral from the beginning. There was a whole host of providers that were not contracting here but helped advise about the operations, and the target populations and the ability to be very flexible and how to work with people. On site we work with meals on wheels for food. The department of Human Service and they will present on their roles, the department of Public Health, Weekly Health clinics and embedded with the homeless Outreach Team, the department of public works helped get this open in a record time. We were looking all over the city before we found 1950 transferred to the City Property and it was we found it in december when the city got a hold of it from the School District and we opened by march and everyone knows thats a record time to get it open and really the department of public works did amazing work to make that happen and they continue to be a partner when helping to locate people in and the hot teams with dpw to get the belongings into the Navigation Center. The Police Department has been embedded as well in the weekly meetings and you know its really important that we work with all the people that are touching the lives of people experiencing homelessness on our streets so theyre part of the solution too and we dont have them just doing enforcement but theyre part of the solutions and of course the Controllers Office. I want to take a brief moment to bring up ken from erks pacifica Pal Community services to talk what it meant for their staff and the learning they had while working mr. Dodge before we do that i know supervisor campos is here and had a question or two. Thank you mr. Chairman. I want to thank you for calling the hearing and i am happy to be a cosponsor and thank all the people on the ground doing this work. I have a lot of respect for you mr. Dodge and so let me say that what i am about to say is not about you or the people in your department but i am very frustrated, and my district i think is one of the districts that has been the hardest hit by this issue, perhaps not to the extent that district 6 has been but we had encampments in division street, we have them on cesar chavez near the 101 and we have encampments throughout the district, and when we opened the Navigation Center and you forgot to you left out that piece that it wasnt just the executive but actually the legislative branch had a role too. Bevan dusty in my office we worked to open the Navigation Center. It took us three months to do that so my question is and you just started so its not really a question so much to you, but to the mayor, is what has the mayor and his administration been doing for the last year . When we opened that Navigation Center the expectation was that there would be several Navigation Centers, several Navigation Centers, and the reason why the encampments have become problematic is because there hasnt been a place for people to go. It took a lot of Community Engagement again from december to march, for this Navigation Center to open in the mission. I dont need to hear about the benefits of the Navigation Center because i see them. I mean thats not the point i dont think that anyone questions the value of the Navigation Center. What i want to know why is it that we havent opened up another Navigation Center . Why has it taken a year for us to get to the point where theres only one Navigation Center . In my district has been carrying that burden for quite some time so can you answer that . Sure. I am happy to, and i was you know happy to live in district 9 in 1998 right off of cesar chavez and underneath cesar chavez there was a tremendous huge encampment, and you know these response you know, i did come over into the office as the Deputy Director last november and was working on this right away, and i was working on it from the public works right before, so we opened it in march, and now were almost ready for an anniversary, and we are working very hard to find new locations, and i am happy to report that we are working hard and its not an easy thing to find places in the city to open new Homeless Service sites but we have made great progress, and as you expressed its really important to do the work with the community first, and to not just make an announcement here in the board chambers but make sure that we can secure the land, to work with the community to make sure this is accepted in the community, and then to open it to be successful for those that will end their homelessness through that, so i know its frustrating. I know we want to do this you know six years ago, right, because weve always had the large encampments and part of the work was to open it in the mission and take in you know, we have taken in 60 of the people from the mission because the tremendous amount of homeless encampments in the northeast mission and south soma and you know show place square and its been that way for many years, and its exploded recently and we see the crisis that creates, the health crisis, but that is part of the wonderfulness about having it right there because it does serve the encampments that have been there for so many years so thats what i got, and so i really want to give ken a chance to talk from ecs, i have a follow up after that. Sure. So youre going to have the opportunity or heard before some of the services that are provided at the Navigation Center and i think you will hear more when hsa speaks to its role there as well. We provide 24 hour services, 24 hour operations. We are deep invested in Case Management services. We have a strong staffing pattern quite in contrast i would say what happens in the larger shelters which we also run, so i want to speak on it from both perspectives, as an operator of large shelter at the sanctuary next door and as the operator of services with our colleagues from mission on neighborhood Resource Center at the Navigation Center. We love that the barriers to entrance are low that people can come in including even the men and women who traditionally have not accessed services as well, but we especially appreciate that the barriers to exiting the Navigation Center are also low. It ties directly to what supervisor farrell said today about exits. Thats the key to it. If there are no exits we could have 100 Navigation Center and it would generally be a good experience for people while theyre there but it wont contribute to ending homelessness in the same way. The key is the exits. However when people are there its important that the services are rich so the needs of folks can be addressed, and that is the case at the Navigation Center. We have case managers and Services Coordinators from emc and other groups to help them navigate the complex systems that often stand in the way of getting secure housing and id, Social Security cards, rental history, addressing open warrants and expunging records and completing applications and accompanying them and advocating them in interviews and working when accessing substance Treatment Services and i think sam has spoken already to our on Site Partnership with the city. Again great contrast to what happens in a large shelter. We just dont have the help there that happens at the Navigation Center in terms of helping people with their health needs, in terms of helping people with their benefits, access. It just makes a big difference. Our Staffing Ratio in the Navigation Center is about one to three, one person to each three residents. Now that is a 24 hour operation so we have 28 people that work at the Navigation Center serving 75. Contrast that to next door in sanctuary where we have 80 people serving 535 folks. Its a very different scene and its that scale of making that the difference. Its the services that are provided that are making the difference, and i guess our request to you as you think about Going Forward is to apply what were learned at the Navigation Center that scale makes a difference in that case, and staffing Richard Carranza is very different. Enrichment if you put a couple coordinators on a floor with 115 people as we do at next door and they do a phenomenal job but youve got one person available for 50 people. Its not working quite the same way. The last thing i want to say and i would be available for answering any questions as long as with the colleagues in the service there but we applaud that the mayor is committed to taking 8,000 people out of homelessness and that requires not just the investment in Navigation Centers. It requires the investment in housing because without housing again we could have many, many more Navigation Center and it wouldnt move the needle on the issue so thank you. Thank you. You had another question. Yes. I am wondering if you could address the issue of when the next Navigation Center you expect will open . And again when we talk about Navigation Centers its not just the Navigation Center as noted just now. Its the fact its accompanied by housing that follows it and thats key. But i know that the mayor created a fund in september of last year that was a press release. He put in 3 million with the idea that wait for someone to donate money. Where is that . And when do you expect the next Navigation Center to open . I have hopes that we can open the new Navigation Centers promptly. You know i have been looking at a six month timeline in trying to shrink that up as much as possible. We were very close with one location, and it fell through, so its not like i havent been working on this idea about expansion. Since we could recognize the success after six months of operation and where another one would fit into the overall system of care, so were getting close, and it really does require that Community Outreach and to really make sure that along with the process of finding willing and able partners to provide the space. So six months from what . From today or when . From today. I mean i have to say i dont think we can wait six months and i just went to division street today. I walked around a lot of the streets especially some of the streets where people were clear out of division mutualed into the smaller streets. I went to stevenson and what i couldnt explain to the people that were there and what they were saying time and time again is we want a place to go. Were trying to get into the Navigation Center in the mission which is just a couple a few blocks away. Why cant we go there . And i couldnt explain to them why we still dont have more Navigation Centers after a year. Yeah. And i dont know how i explain to them by the way you have to wait another six months. Right. Yes. I mean you know its a dynamic place and as you have seen and you understand as well is that over 350 people have been served by the Navigation Center and serves 75 people at a time so its a dynamic place that serves many people over time, and so i wouldnt say that you would have to wait for a new one to be built before any one else is served but its true. Were in a crisis situation. Were not alone in that crisis situation. Our sister cities are in the same situation but without a Navigation Center and thats why they came and looked at us and how they can replicate some of the best practices we have been able to pioneer here in the first year of operation. You know im not about just you know taking our scarce resources and just blowing them into kind of ideas half baked. We need to serve our clients very well that are looking to end their homelessness, and i understand the urgency as well. I too have been walking the same streets and it is heart breaking to say the least, and shameful, and we can do butch can did better and thats the task and my role and i appreciate your leadership in pushing us to do more because its true. Without your office stepping up and in this operation we couldnt have the 355 people able to end their homelessness through this vessel so i share your concern, so i wanted to bring up hsa who is asked to present and joyce crum will present on their behalf. Just quickly i share supervisor campos frustration and in his district in particular but it brings up the good question that people have talk said a lot i think one of the things about homelessness in San Francisco is that they want to be on the streets and they dont want to come off, and i think when you hear anecdotes that people say they want to go to someplace that the city has i think thats quite a positive to think about, but can you talk a little bit about that kind of anecdotal again there is that dialogue out in the city that our people are refusing things all the time. I am sure there is a percentage of the population it happens but i would love to hear your experience. Sure. We hear that the lions share of people on the street are suffering and from multiple conditions and theyre looking for a way out of homelessness, and you know recently we were able to take some of the learnings from the Navigation Center and apply it to an emergency winter shelter at pier 80 and that little differentiation between like you dont need to be kicked out during the day. You can come in with your partners and pets and we have plenty of room for storage. That has been enough to really help over 150 people were sheltered there last night. We expanded by 30, ten over the weekend and 20 again today and this is what the homeless Outreach Team has in the pocket when continuing the work today on stevenson and 14th and on folsom and hooper and berry and to carolina and to all of the areas that we know people are suffering on the streets and you know its about finding people in the time theyre going to accept. We do have to get people to accept and part of the parts of the Navigation Center different enough to give it a shot and when they do and come inside and take advantage of a good nights sleep, a warm shower, a meal and people excited to have you there and welcoming, and these are the kind of tools we need to have in our homeless out reach teams hands so we can approach things on the scale of division street and resolve it and just on that point about division street where its gotten so really crazy you know when we were finally having to take it down all the way yesterday there wasnt any arrests or citations and the final you know couple that was sick in their tent and was really frustrated we were able to bring them into the Navigation Center and so you know i just you know, i know its a meager effort. Its a demonstration of what we can do as a larger system but its really instrumental to have it in our tool kit right now. Okay. Thank you very much. Good morning. Joyce crum Human Services agency along with scott walton. I passed out an updated version of my presentation and im not going to walk through the whole thing and a lot of things hsa was going to be said has been said you mean they stole your show . What i want to say supervisor farrell i love your terminology about the new department calling it a centralized City Department. I was sitting next to scott and said i like that word centralized and its centralizing the services that our partners provide to the constituents of San Francisco. So lets go to page four, and what i want to talk about is hsas specific role in the Navigation Center. We procured the contract through a competitive bid. I believe it was either january or february of last year, and ecs was selected as the service provider. It gave hsa the unique opportunity to actually out station our benefits staff right on site with the Navigation Center and the clients that they were bringing in on some times a daily or weekly basis so what the staff was able to assist the clients with was our cash benefits program, the county or cap program as we called it, medical, calfresh food stamps, housing placements through our care not cash and other city funded Supportive Housing and we are proud to say that since the inception of the Navigation Center 125 people have been brought off of the street through the Navigation Center and into permanent Supportive Housing. One thing that we were instrumental in doing this past year is increasing our staffing of home ward bound. Home ward bound has been able to connect almost 10,000 people with family members. Home ward bound it is what it is. You go home or to someone that is willing to accept you because you have been out on the street in San Francisco for a while, so we were able to increase that staff from three Staff Members to a total of nine, and what were in the process of doing is broadening our outreach and there is a home ward bound staff at the Navigation Center. The Navigation Center is like a Holding Place for individuals who are seeking to go home, but because of the bus routes arent able to leave the same day so we bring them into the Navigation Center for overnight and take them to the bus station the next day. We work hand and hand with our Police Department on this effort because they often encounter Homeless People on the street that are just too sick and ill to just really do anything so we bring them in, get them connected with their family members, and send them home. On page five of the handout we talk a lot about exits. No matter how many Navigation Centers you open if you dont have exits for those individuals we would hate for it to turn into a mission rock that was part of our system ten, 15 years ago, where we had people just in the location and there were no outcomes for them, so what we have done hand and hand with our City Departments hsa is the recipient of what is called the hud mckinney grant or the continuum care funds and each year we submit what is a bonus project. It gives us the opportunity to expand our housing port portfolio and last year we submitted a bonus submittal for the Baldwin Hotel so there were 194 units at 6th street, and we were able to move we were successful in that bonus project, so we were able to start moving folks from the Navigation Center and within our shelter system into the baldwin. We are currently master leasing the henry hotel. We were able to assume some of those vacant units and started moving folks from the Navigation Center into the henry but were still waiting for the federal government to announce their awarding of our current renewable and hopefully we will get 54 additional units, and we have the civic center. The civic center is on 12th street. We are using the civic center for what we call stabilization. Dph works a lot with clients and they need to stabilize them before they can either go into shelter or go into housing, so with the civic center were using it as a stabilization for folks coming out of the Navigation Center who are waiting for a housing placement but need additional paperwork had in order to get them to the door to be housed so it frees up space in the Navigation Center to bring more folks in. So lets talk about the budget of the Navigation Center. As ken said earlier ecs is the contractor for the Navigation Center. The budget is 3. 7 million. It is a budget that is service enriched because of the client population thats in the Navigation Center. They are what we call our chronic Homeless Individuals who have been out on the streets for a number of years who have chronic illnesses, and are basically what we call our hard to serve. A lot of them have pets. They have possessions that they dont want to lose, so its a place for them to feel comfortable, get oneonone services, and hopefully move them onto housing placement. So the Controllers Office will talk about numbers and indepth numbers and their qualitative paper they did of six months of the Navigation Center, but i did want to talk a little bit about the procurement of an rfp. I know its been a theme here. Hsa is working with dph to put together a framework for an rfp to be procured for the next Navigation Center site, so we are working on it, and as sam said we would hope to expedite it, but we will work on it as expeditiously as we can possibly can so i am here to answer any questions that you have. Thank you and thank you your entire team. I know we have met over the years to talk about this and many parts around homelessness and hsas work and thank you for the hard work. We really do appreciate it. I will turn it over to my colleagues first. Supervisor yee. Thank you. I am just curious i mean it you were answering it or is it jeff; right . Im just trying to figure out the Navigation Center is a point and a pathway from street to home, and part of it is i am just curious like wheres the bottleneck in terms of getting people from street to home . If we were to have more Navigation Centers lets say is that going to be the solution . Okay. So let me see if i understand your question correctly, and i see scott might have an answer, so im going to let him answer and then i wont stumble through it. Go ahead. The key factor, the Navigation Center worked really extremely effectively to help clients who werent utilizing other systems but its exits. We launched the Navigation Center on march 30. It has been successful, but we have not brought on a tremendous number of new housing sites, and therefore if were going to do more Navigation Centers there has to be an equal if not greater push for exits, meaning more housing sites. The expansion of home ward bound is a great way for take the clients who choose to leave and have somebody on the other end who will take them in to house them outside of the community but that is not everyone who passes through the Navigation Center so we need to do exits as much and quickly as were doing Navigation Centers. Its a simple formula. Your statement is the correct one. Its a step and a path but we need the end points to be make it most effective. And the question about bottleneck, can you repeat that please . I think thats the point here. I realize even if we support additional Navigation Centers we have to support the exits piece of this. Yes. And so as were talking about creating possibly another Navigation Center what read plans in terms of the exit points . In terms of expanding that piece of it . Well, as i mentioned earlier our renewable to the federal government, our federal funding that comes in and its about 32 million a year. We are able each year to submit what is called bonus projects and our bonus projects are always permanentive Supportive Housing units. We have the henry in this proposal and i believe two additional buildings that are in this renewable. Hopefully by the end of march but you never know about the federal government or the early part of april we will hear what our awards are and we are hoping to have additional housing slots for the Navigation Center. How many units with these two additional buildings . Number of continuum of care units [inaudible] [inaudible] 175. Are there any other plans beyond expanding to 175 . [inaudible] off mic . Beyond the 175 [inaudible] yeah. Sorry supervisors. Sam drudge. We have been working to see in the market where there are opportunities to take advantage. We have the vouchers from the federal government that were not often able to use on the private market so part of the response is lease buildings and project base the vouchers and this has worked well with the veterans response. People may know 250 kearney and 130 units, all private baths, newly constructed on kearney street that houses longterm paused and we work with the feds to increase the payment rates but they dont move up as fast as the market does, and then even further when we do get them to move up the rate they still do these kinds of you know maintain the ability to not okay the rates that are needed to lease so its just difficult. Its part of my job and we are able to find some opportunities there. Like joyce mentioned in this latest round of the continuum of care we were able to get put in there 170 some units that we feel confident should be approved. Theres a couple of other hotels in the right price range and make it happen and they require local support to make whole and successful and building out the system. We have the Current System and those units have turnover as well so we need to expand to make progress but we are utilizing the turnover and we have to be smart about using the success with the units and provide outlets for people and they can move on not need the intensive social services on site but need affordable exit so we have been working with the Public Housing authority to provide a preference for leaving the Supportive Housing so when doing a project and investing hundreds of thousands of dollars and the buildings and bringing them up to code when theyre done there is a ladder that will allow people to leave the current Affordable Housing stock and back fill from people leaving homelessness from the street. I really appreciate the explanation. Im not questioning whether existing staff or departments are working hard at this. Its just i am trying to figure out where we could enter and being supportive okay. Where are we stuck . I mean all the things youre doing youre doing as much as you can but its not enough to offset what were seeing on the streets so thats the question for me. Yeah. I mean i think theres no question that we can do more with more investments, Strategic Investments but parts of the system youre talking about are very strategic, whether its short term rental vouchers and the wrap around car with rapid rehousing and 95 success rate with families leaving homelessness that way and theyre in the market and transition in the market in their unit and it works very well so thats a very efficient investment we can make, but we need more Supportive Housing as well, and i always feel like its good to leverage some federal dollars because it always takes local dollars on top. Its just what our market needs and the salaries and care that people need, so you know theres some other kind of good stuff coming down. California was just granted a waiver for medical to be able to support the support services that are offered in our Supportive Housing. That will free up a lot of general fund dollars that are currently paying for the support services on site, so theres going to be some ways we can be smart about pulling down federal and state dollars to expand what the general Fund Commitment is currently to provide more exits so these things are in the works and we can continue to work on them. Thank you very much. Supervisor campos. Thank you. A couple of questions. Why wasnt pier 80 opened as a Navigation Center . And can you explain the difference between pier 80 and Navigation Center . [laughter] sure. You know what we prepared for a very long and wet el nino season and this was pier 80 was part of that response and the pier put that forward. It was sitting there for a long time. The pier does have work that they want to do in there and they have a commitment to the communities around there to make sure theyre good paying industrial jobs there. We were you know entered into an agreement with the port to utilize that space until the end of march and clearly were working with the port to have an extension of that and we want to be a good partner and the obligation to the community and the port in general, and it is really important for all the people that have taken us up on the offer to come into pier ability in the emergency winter response that we will see what we can do to make sure there is space in the system for them to not to return to division street. Thank you. Going back to my earlier question about the fund that the mayor created. He put in 3 million. Has he collected money from the private industry, corporate sector . I havent heard that but i can find out the information and get back to you. So the Mayors Office put out a press release on september 10, 2015 saying he was going to create the fund, put in 3 million from the city, so thats about six months ago. Right. Is there anyone here from the Mayors Office that can us whether or not there is money in that fund . Have we collected any private funding in the last six months . Thank you. Marisa [inaudible] from the mayors budget office. I have to get back to you on supervisor campos but i will look into it right now. Has the mayor asked anyone, asked companies to give money . I am not aware of the developments around the fund so i will get back to you and look into it. Can you tell us what efforts you have been doing for the last six monthss . There was a press release on september 10 and i would like to know what the mayor has been doing since then . Supervisor campos im from the Mayors Office and i had the opportunity just in my role to talk to Tipping Point and other foundations and explain that this is an incredibly strategic investment that San Francisco Interfaith Council was able to make in the citys effort, and can you see its rolled out into not only just hundreds of exits for people that are longterm homeless but to understanding how we tangibly Work Together and make the system better and inspired some of the work to start one department and to work more closely and collaboratively on these efforts. And did you get money from them mr. Dodge . You know they make their own decisions. I did make the pitch as hard as i could and i continue to. I mean if anyone is interested in changing what the face of homelessness here i think this is a very smart investment to make with the donations. I have one final set of questions but i want to say on the Navigation Center, and im going to be respectful on this but i think its outrageous that were talking about six months and its unacceptable and i know that im not going to be okay with that. I cant see how my constituents can be okay with that. I will be honest with you i think if the camps were happening in Civic Center Plaza in six months there would be action and its happening in other places and cesar chavez and the urgency is not there so were going to have a problem if the mayor is proceeding down the path of six months because that is simply not sufficient. Thats not going to be acceptable but i have a question about the encampments. Like i said i walked through them a number of times. I went this morning to see what is going on. My understanding is perhaps a couple dozen people were removed from division street and was housing provided to these folks . Because what i said and what i will continue to believe until i hear evidence to the contrary is that i think it is cruel to move people out and throw away their belongings without a place to go and if youre doing that youre not solving any problem because youre only pushing them to the smallest streets and pushing them to peoples driveways and front doors so the people that were removed from division where did they go . Right. Supervisor campos thank you so much and i definitely feel your passion for the need for more longterm solutions and share that passion, and you know i can say that over the last two weeks the home outcome reach team has done an amazing job and they placed over 200 people into shelter using their whole system but making great use of the pier 80 and thats been a Great Success. Now, we make multiple offers to everyone and we try to make sure that everyone has an option that we can get them in, and we were able to do that there. You know, like i mentioned that the home outcome reach team is out there today with 30 vacancies in their pocket to go work with people, and of course the 70 vacancies in the shelter system last night are also accessible, but so we continue to do that, and i dont think that theres like a firm count of how many people did not take us up. It seems that you know as many as 50 tents did not take us up on any of our existing offers so im happy to research that and get more solid numbers for you, and we continue to work with people if they live on our streets. Well, let me say this about the hot team theyre saints as far as i am concerned and the work is tough work and i have seen them in action and its incredible so thats not the problem. If we had more of them, if they had more resources even better. I think theyre great, but i did for instance today speak to at least a couple of people just in one spot who actually were looking for a place to go, so that worries me. If we have spaces and yet there are people on the street who were told they dont have a space for them so i dont know what the disconnect is because i can tell you at least two people this morning that are, you know, the woman was crying because she has been there for six months before that she was at another site for 12 months and shes like i have been on the street and then they told me there is no space for me and so that really worries me that Something Like that is happening because you can imagine how many other people are in that same spot, and youre telling me that the hot team has 30 spots theyre ready to offer. Yes. So i dont know what is going on. Just to let you know were only one phone call away. We have a dispatch number that is 24 hours for the home outcome reach team and we shared that. They have my number and 311 for anyone that wants to connect with the homeless Outreach Team. Its important to work on this together and people seeking shelter can come to the drop in centers at [inaudible] and 16th on kap and walk in and get a sherlt reservation and one Night Shelter stay immediately and work on the nine month or three month reservation, so yes its really important when people are coming to us that we share some of the solutions that we readily at hand from each of us. Thank you. Thank you. Thank you. Anything else you want [inaudible] all right. Thank you and last up we have the city Service Auditor here who has a presentation to walk through. And i want to thank them for putting these materials together. When i called for the hearing i thought it was important given the work they have been doing and especially given the recent developments and how new the Navigation Center is to have also some external looks at this, and so i want to thank them for all of the work and please go ahead with your presentation. Good morning supervisors. Kyle patterson from the Controllers Office. We have been deeply involved in the Navigation Center since it was developed over a year ago. We created the data base used by the Navigation Center. We created intake forms and produced and distribute a weekly dashboard and metrics on the Navigation Center and released a report on in december on the First Six Months of operation of the Navigation Center and thats what i will speak about today and i want to thank my fellow presenters today and the staff and scott and joyce. This has been really a group effort and we couldnt have been successful without their assistance so i thank fem theory that. I know you. Them for that. I know you know about the background of the Navigation Center so i will skip that slide. The next slide shows the cost per bed per night of shelters versus the Navigation Center, and i should note this is operational costs only, so it excludes for hsa shelters any sort of private fundraising they do and for the Navigation Center it ux cleeds one time costs to prepare the site to be habitable for the Navigation Center but costs per bed per day are average of 36 and the Navigation Center is more costly at 69 per bed per night. Its not surprising that the Navigation Center is more expensive. It provides intensive Case Management which is staff intensive. It is open 24 hours a day seven days a week which many shelters are not. Its relatively small shelter so no economy of scale there. We believe its an under estimate and based on the First Six Months of operation when the Navigation Center was staffing up and the staffing expanded since then. Also it excludes the cost of staff time and our work with data evaluation and there is a weekly Operations Meeting and were not including the cost of staffing for that so i will walk through successes and challenges of the Navigation Center and there have been a number of successes. The biggest one is 236 folks have been connected to permanent housing from the Navigation Center as of monday. There are two streams of permanent housing were talking about for those 236 clients and the tree map shows all of the exits as of monday. The green rectangles are permanent. The yellow are temporary housing exit and the red are unstable exits. Within the permanent housing theres two streams which are Supportive Housing and the home ward Bound Program which others spoke about. 40 of all exits for the Navigation Center are to Supportive Housing and the average length of stay is about 86 days. 35 of exits have gone to home ward bound and the average length of stay is one day and 20 of folks had unstable exits and they include people that left on their own or asked to leave and people are asked to leave if theyre a threat to staff or other clients. Can i ask you a quick question on this so home ward bound it was touched on earlier. I know its something thats a program that actually had Great Success for the outcomes of these individuals when we have done tracking of them compared to some numbers last year and the percentage seems to be increasing of home ward bound within the Navigation Center. Are more people accepting of it . Is it a positive for everybody and particularly these individuals given the success of the program but can you talk more about that . Yeah. I refer to hsa staff that runs the home ward program and there are besd set aside for them and the staff has staffed up so were seeing more and more use of it. I dont know if its a concert the effort by city or more interest from clients. Mr. Walton maybe scott walton with Human Services agency. The staffing up of the home ward Bound Program has recently happened. Part of the increase in the home ward bound use in the Navigation Center is because of changes in the way greyhound that did its business. We werent able to get as many people out the same day so having a place to hold them where they could clean up and get ready for the trip has been very effective. Were working to change that to be able to purchase tickets more effectively. And to continue to expand and do outreach but i think the main reason for the jump in numbers is adjust our practices to fit with the change and how we operate. The reason they stay one or two days and enter Navigation Center with an exit define audio. Got it. Thank you. That makes sense. Got it. Waiting for the bus. Another major success of the Navigation Center is clients have had overwhelming positive things to say about it. They appreciate theres a clear path to housing out of the Navigation Center. They very much appreciate that the Navigation Center accommodates people with pets, partners and possessions and praise the staff and the atmosphere there and there are quotes on the screen from clients are interviews with them. Few had negative things to say about the Navigation Center and generally interpersonal conflicts with clients or thefts that occur in the dorm but largely positive things to say there so thats a couple of the main successes. The challenges we found tended to be less about the operations of the Navigation Center and more about questions around the system of Homeless Services in the city and who should be served by the Navigation Center . What role should the Navigation Center play in the homelessness of services . We found there hasnt been a well defined target population or deferral for the Navigation Center. Sometimes folks are referred to it because theyre part of an encampment or or have pets or in the Mission Neighborhood and we are prioritizing it for these clientss in the Navigation Center so if we didnt have the Navigation Center the exits would go to other homeless in the community so as a city we need a compelling reason for every client should be housed in Supportive Housing compared to the other 3500 unsheltered in the city. The Navigation Center is intended to serve clients unable to navigate the system on their own so some indicators you could look at referral criteria is [inaudible] and they have major issues and barriers. You could look at folks who have largely not used the traditional shelter system. What could indicate theyre unable to navigate the system on their own. I would argue that the pets, partners and possessions alone isnt a strong reason why clients are referred to the Navigation Center. Right now there is no other place to go but it makes sense but if we alter the shelter system that could be a better place for them. You can imagine someone with a pet but able to navigate the shelter system on their own and the Navigation Center might not be the best place for that person. There are issues and target encampments and ten can navigate the system and ten cant and if you pull an entire encampment you might have people not appropriate for the center center. Theres questions about equity. Encampment folks are tending to be white male so if you target them youre not serving certain subpopulations. The other challenge we like to highlight is around home ward bound data collection. Theres a period of about one, two days as scott mentioned when somebody shows interest in the program and when they get on the bus and the idea with the Navigation Center is house them during that period. The theory if theyre housed and easily reached by the case manager they are likely to get on the bus. Unfortunately we dont have good data to see if its been effective compared to clients not in the vigation center so we know that 83 of clients in the Navigation Center who show interest in home ward bound actually get on the bus but we dont know what the number is outside of the Navigation Center and thats something we would like data on and measure the effectiveness of the Navigation Center and serving those clients. So theres a number of recommendations in the report but i will highlight a couple of them. The first is create clear procedures and policies and this is the conversation i had earlier and unfortunately since we published the report we have been in conversations with hsa and Navigation Center staff and others and about the referral criteria and i believe they should be ready shortly and i am pleased to say that recommendation is being implemented right now. The other recommendation i would like to note is number 4. Theres really two ways you could react to the success of the Navigation Center. One is to say the Navigation Center is successful and lets make a lot of Navigation Centers. The other way its been successful and how can we spread the Lessons Learned from the Navigation Center to the existing shelter system and we have seen that with pier 80 which is great and our office is looking allow the shelters to allow pets, partners partner possessions or more lenient rules or a path way to not being homeless and thats the end of my presentation and i am here for questions. I will turn it over to my colleagues and thank you for the work on this and thank you for the data. I think its going to be useful and continue with and expanding the Navigation Center and the practice to the shelters as well. Thank you. Its great to be involved at an early level and track the data we need for the evaluation and spread to the larger homeless system and we have the great data on the Navigation Center and not may have it in other areas and expand there are with the creation of a new department. Thank you. Supervisor campos. Thank you. And by the way i agree with your point about the Lessons Learned from the Navigation Centers, not just you know opening more Navigation Centers, but also what is it about the Navigation Centers that has worked and replicated in the shelter system like the connection to permanent housing is something that i know for a lot of people is key, but going back to home ward bound do you track folks once you put them on a bus and send them out of town do you track them . Do you track what happens to them and how do you know theyre not coming back to San Francisco . Yeah. I will defer to scott on that question. Scott walton from agency average. Yes, we do follow up. And now that we have expanded staff we increase the follow up. We check in the day after theyre supposed to arrive and follow up at least a month later. We are expanding our effort to provide them with Resource Contacts for when they arrive. So we havent im sorry, i dont have the numbers with me. We havent had many people return. We have established a policy we dont allow people to reutilize home ward bound again and again. There is a five year wait before they utilize it again but most people stabilized at their destination. I would like to see that data mr. Walton if you dont mind giving us that and do you check more than a month after they returned like where are they in three months, six months . I have to do checking. The program just transferred to our division in the last two months and i am looking at the data for the last ten years with the same interest so i will get it pulled together and to your office. The reason i say that and before we Say Something is working i want to that those folks arent coming back and if they are that certain shows a different outcome in terms of it is success of the program. Yes. Thank you. Okay. Colleagues if no other questions thank you for your presentation. Thank you all to our staff and our presenters who are working on this issue. This is a collaborative effort among city agencies and look forward to the continued discussion on the topic. I will open it up to Public Comment right now so i will call speaker cards. When you hear your name line up against the far wall. Everyone will have two minutes and come up and speak. We have a doesnt amount of cards here so i will call them up. [calling speaker names] first. Im the director of the Navigation Center and one wonderful parts of being part of this collaboration that i get to share the stage with these wonderful people and i want to extend myself to you and i will get on your calendars and talk about the details about the Navigation Center and where to spread the lessons. Theres a lot to talk about. Housing exits are incredibly to talk about but we learned about the other want ises and pillars in peoples lives that we need to be present for as a collaboration across the system. Take the relationship with the county [inaudible] for example. Thats something we dont paused i want to take two seconds to strongly and acknowledge the staff of the Navigation Center and the clients we have with us paused and i will let them talk for themselves. There is also lawa guzman from the Resource Center. Its been a great collaboration. Good morning supervisors. paused i want to acknowledge the collaboration at the Navigation Center and we all work as one team. Mr. Campos youre a great man. The first Navigation Center was open in the mission with your help and support, and i would like to acknowledge our director from municiPal Community services and sam dodge our associate director [inaudible] is here and julie let better from the office of hope and laura guzman and all the Case Management, the Controllers Office for creating the data base. The information is a great tool to have. It would be a wonderful thing if they consider it for all the services that are provided as well for the Homeless People but i came to say how proud and how wonderful this project has been and i want to acknowledge everyones time. Thank you. Thank you. Hi. My name is [inaudible] and a case manager at the Navigation Center and the uc berkeley intern. We talked a lot about the services that we provide, the dynamic case manager to client ratio. One thing i want to talk and in addition the undocumented immigrant and some of the services we provide is help them find and identify resources and services that they would not have accessed otherwise or have a fear of access for risk of deportation. We specialize and spend extra time developing individualized case plans to investigate immigration issues. We help them file ins forms, collect Police Reports for attorneys, navigate consulate systems for ids and escort them to their appointments just to gain insight into the system as well as independence and integrate into the community services. I personally build relationships with nonprofit attorneys to resolve these legal barriers. All kinds of services that the Navigation Center so they can have access to housing because they wouldnt normally have these services and we do all of this so people can have a greater level of sense of people care in the community and to give them hope because often never experienced this level of care. I want to thank everyone at the Navigation Center and everyone in the community for putting this project on. It makes a big difference. Thank you. Good morning. Im a client and transitional person at the Navigation Center. I heard a lot of good things about the Navigation Center this morning. A lot of talk about exits and this and that but i think something that people have missed here is its set up for longterm success. To just fill the city up with Navigation Centers or fill the Navigation Centers up with clients and end back on the street is pointless and a waste of money. I can say from my experience there that it is set up for longterm success because i have come a long way from being at the shelter. The free format of the shelter given me time to work on my Substance Abuse issues. My home i have Mental Health issues, physical ailments and doing better than i have in a really long time. If i wasnt in the Navigation Center right now i would probably not be in a good place. I can say that it works, and i can say that the majority of people coming through there are happy with the services being provided. You know its a pretty supervisor campos you were out there this morning. You see its pretty loose environment to live in the street, so taking people from that environment putting them in a really structured environment like temporary shultders do puts a lot of pressure on them, puts a lot of tasks they cant handle. The Navigation Center format works really well for not putting a lot of pressure on Homeless People to do the things that they need to do, but i want to thank everybody, thank episcoPal Community services and thats it. Thank you very much. [applause] hi. Good morning. My name is jennifer and im the executive director on the coalition of homelessness. This is bittersweet time are for the hearing to take place when we have the massive displacement on division street as we speak displacement from the areas around division street because in many ways the Navigation Center is an example of how to address encampments in a humane way and grew out of a 2012 experience on king street where an encampment was located with dignity where the residents were engaged and involved and Transparent Communication and timelines. The group was moved to the church and 100 successfully housed, storage containers