The ACMA finds Telstra failed to inform customers of under-delivering internet speeds Wednesday, 07 July 2021 17:54 The ACMA finds Telstra failed to inform customers of under-delivering internet speeds Featured ACMA Chair Nerida O’Loughlin
The Australian Communications and Media Authority (ACMA) has found Telstra failed to suitably notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable with the NBN infrastructure available to them.
Under ACMA rules telcos must verify maximum internet speeds and notify customers when speeds cannot meet those advertised in their plan. In these circumstances customers are entitled to move to a lower speed tier plan at a lower price or exit the contract without cost.
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Telstra failed to inform customers of under-delivering internet speeds, finds ACMA
July 7, 2021 10:03
The Australian Communications and Media Authority (ACMA) has found Telstra failed to suitably notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable with the NBN infrastructure available to them.
Under the ACMA rules, telcos must verify maximum internet speeds and notify customers when speeds cannot meet those advertised in their plan.
Telstra fails to inform customers of under-delivering internet speeds, reveals ACMA
In these circumstances customers are entitled to move to a lower speed tier plan at a lower price or exit the contract without cost.