Ambulance call handler
- Credit: ARCHANT
Shocking evidence of the abuse that call-handling staff receive in emergency control rooms has been revealed as the public are asked to Choose Respect when calling 999 over Christmas.
An audio clip released by the East of England Ambulance Service NHS Trust features a member of staff being subjected to a torrent of abuse by a caller who made a series of non-emergency 999 calls.
Deputy Chief Operating Officer for EEAST Gary Morgan said that incidents such as the one in the audio clip are not rare and pleaded with the public to be polite when calling the emergency services.
A woman was taken to hospital after rush hour ‘hit and run’ at a busy junction. The pedestrian was hit on the junction of Hadleigh Park Avenue and Benfleet Road in Hadleigh yesterday afternoon. The road and junction was closed for a time and witnesses reported that the car hit the woman who was crossing the road. They also said she was seen sitting up before being loaded on a body board. An East of England Ambulance Service Trust said: An ambulance attended to a female who had been hit by a car on the junction of Hadleigh Park Avenue and Benfleet Road in Hadleigh yesterday just before 4.30pm. The patient was transported to Southend University Hospital for treatment.
Unlucky - Man trapped in Bourne Brook after accidental slip. Picture: Jane Donaghy AN eagle-eyed artist managed to snap a photograph of a man who had slipped into a brook. Jane Donaghy, 45, from Chappel, captured the unlucky driver while on the way to see her horses near Greenstead Green. When she tried finding an alternative route due to all the flooding, she spotted the man sitting on top of his car in the Bourne Brook. Three hazardous area response team vehicles, an ambulance and two ambulance officers from the East of England Ambulance Service were sent to the scene. Crews rescued and treated the patient before transporting him to Colchester Hospital for further assessment and care.