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Rogers fines 91-year-old woman unable to return equipment due to lockdown

Rogers fines 91-year-old woman unable to return equipment due to lockdown Telecommunications giants Rogers and Bell are being criticized for slapping penalties on customers hit hard by COVID-19. One business ethics expert says that with many customers working from home or in lockdown situations because of the pandemic, companies should be focusing on customer service, not profits. Social Sharing

CRTC provides greater protection for wireless consumers

Share this article Share this article GATINEAU, QC, March 4, 2021 /CNW/ - Today, the CRTC clarified that the Wireless Code applies to all device financing plans sold with a wireless service plan, including plans over 36 months. Device financing plans must comply with all relevant protections of the Wireless Code to ensure consumers are fully protected. The Commission has also established that device financing plans are similar to device subsidies when determining early cancellation fees under the formula established in the Wireless Code. To ensure that customers know what early cancellation fees to expect, the same protections will apply. The Wireless Code requires early cancellation fees to be reduced to zero within 24 months. Within the 24 months, you may need to pay an early cancellation fee and it will be calculated according to the formulas set out in the Wireless Code.

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