You don’t need to follow this guidance if
the claim has been awarded
the claim has been withdrawn.
Background
The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following
they are subject to immigration control
they live outside the United Kingdom (UK)
they work outside the UK.
Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure.
Note: for customers who are UK nationals follow the UK national route in this guidance.
TCM0307100 - Specialist areas: international: right to reside: right to reside - general
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance if
the customer is not a European Union (EU) national, A2 national or a Croatian national.
Checklist
you know the nationality of the customer and whether they are employed or self-employed
you follow the guidance in TCM0307300
you will the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number.
TCM0284385 - Specialist areas - complex: complex cases - removing second adult element post award
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Before you follow this guidance, make sure
the case is a joint WTC only claim where one customer only is subject to immigration control
you have access to the National Insurance Recording System (NIRS) and know how to obtain the customer’s nationality from it
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu