Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks NewsVoir
2020-12-18
Hiver has announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such powerful functionalities. Talking about the launch,
Niraj Ranjan, the CEO, and Co-founder of Hiver, said, We shifted our focus from the shared inbox market to the customer service helpdesk market earlier this year, and weve seen an overwhelmingly positive response. Our mission is to keep customer conversations as natural as possible by enabling customer-facing teams to use Gmail as a helpdesk. In a short period, weve built three significant functionalities, reinforcing our commitment towards our customers and the market.
COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration
Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest
COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer.
Call centers and customer experiences are a bellwether for consumer confidence and have become increasingly critical during the pandemic as an opportunity to build customer connections. The survey shows that 59 percent of consumers are likely to recommend a company based on a positive contact center experience, which is more important now than ever. Customers are increasingly making decisions based on their experiences with an or