BELLEVILLE – Illinois American Water is urging customers with a past due balance to access the Company's financial assistance program, H2O Help to Others. This
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Capital Region Water announces plan to resume terminations of delinquent accounts
Updated Mar 09, 2021;
Capital Region Water is preparing to resume service terminations in April for accounts behind on payments.
In a statement, the water and sewer municipal authority said throughout the COVID-19 pandemic, terminations on delinquent accounts were suspended “to lessen the burden on customers facing job losses or other hardships brought on by the economic slowdown.”
Capital Region Water said it will now address the “growing rate of delinquency” by reinstating service terminations from past-due accounts. The water and sewer system is hoping that customers will apply for its assistance program.