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Absa Bank Helps Distressed Africans Keep Their Homes During Pandemic Using FICO Collections Technology – The Gremlin

JOHANNESBURG โ€“ 04 March 2021 โ€” Absa Bank, one of Africaโ€™s largest financial groups, has transformed its collections operations working with global analytics software firm FICO. After three months of deploying FICOยฎ Customer Communication Services (CCS) and making process changes, self-paying customers nearly doubled, from 23 percent to 43 percent, and immediately reduced impairment charges, resulting in a three-month ROI of 29:1. As COVID-19 hit Africa, the FICO solution enabled Absa to ...
United States South Africa Tomas Klinger Lisa Morgan Prasanna Dhor David Dittmann

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