Aka Eavesdropping Being News Today

28th. welcome to "cnn this morning." >> southwest airlines now facing federal scrutiny as thousands of passengers remain stranded, some for more than a week. southwest today has already cancelled 60% of their flights and the ceo now issuing this video apology. >> i want everyone who is dealing with the problems weve been facing, whether you havent been able to get where you needed to go or youre one of our employees, to understand that were doing everything that we can to return to nor...

Her a refund for her nantucket a -- ticket and she doesnt have money to get back home. >> its expensive to get your flight cancelled. thank you. >> we still see the bags behind you, so many. what are you seeing? >> bags on top of bags on top of bags and you see staff here trying to do something about that. i did some ear hustle, aka eavesdropping being and i did hear somebody say we have got to get these bags organized better. it seems theyre organized by destination. there is a sign that says