Alane Young News Today

Article - From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou - By Alan Young - Steve Jobs once said, The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind. There is, perhaps, no more relevant sentiment to apply to the hospitality industry. I recently had an insightful conversation with Feng Ou. We discussed his experience sta...

Article - Trust and Relationships: The Twin Pillars of Hospitality Business Growth - By Alan Young - The hospitality industry is all about relationships. Relationships between co-workers, guests, those in positions of prominence, and those cementing their place are of paramount concern. Without the relationships that are the bedrock of our industry, we would be nothing more than those who work in a building where people sleep in rooms.

Article - The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry - By Alan Young - In the last several weeks, Ive been chatting with many people about the hotel industrys continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on deve...

Article - Embracing Technology Without Losing the Human Touch in Hospitality - By Alan Young - I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant between each and every one of them: we must continually improve our service delivery as the adoption rate of technology is moving at lightspeed. Why? Because when technology is so incredibly prolific, we need proof of humanity and authenticity. Hotel operators want to embrace technology to help them...

Article - Has the New Service Culture Become the No Service Culture? - By Alan Young - A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the new is, in fact, ushering in a no service

Article - Conquering New Horizons: Crafting a Distinctive Identity: The Role of Branding Within the Travel and Hospitality Technology Industry - By Alan Young - Branding plays a crucial role in niche verticals by helping businesses establish a strong and distinct identity within their specific market segment. According to a study conducted by Forbes, 82% of consumers are more likely to trust a brand that is tailored to their specific needs and interests. This highlights the importance of creatin...

Article - Conquering New Horizons: How to Effectively Introduce Your Hotel and Travel Technology Platform to the America - By Alan Young - In todays dynamic and complex environment, the task of extending your travel or hospitality services into new markets is fraught with distinct challenges. The hotel and travel industry, characterized by its close-knit community and exclusive dynamics, often poses significant barriers to new entrants. When you introduce your platform into these markets, its no...

Article - ChatGPT and Generative AI - How Hotels Benefit Today - By Alan Young - I don’t use chatbots. 60% of millennials say they have used chatbots. 70% of them say they had a positive experience, (via Forbes) but for me, I have just not engaged with them, until now. With the meteoric rise of ChatGPT over the past few months and with major travel companies like Expedia embracing them, I have become somewhat of a convert.