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July 21, 2022
New cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
July 20, 2022
Dallas, TX (PRWEB) July 20, 2022 -- With the recent launch of game-changing enhancements to its leading Conversational Engagement Platform, Acqueon
July 19, 2022
At Inspire, Microsoft leverages AI to move into the crowded contact-center market - SiliconANGLE
July 19, 2022
The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
July 9, 2022
Answering the top 10 questions about supercloud - SiliconANGLE
June 28, 2022
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
June 24, 2022
AWS has recently announced the general availability of the high-volume outbound communication capability called Amazon Connect Outbound Campaigns in the Amazon Connect service - an omnichannel contact
June 24, 2022
NovelVoxs Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat.
June 21, 2022
Atlanta, GA (PRWEB) June 21, 2022 -- USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US
June 21, 2022
The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services.