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Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24

/PRNewswire/ Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1.

Steven caseyPrnewswire genesysTony batesPaul mckayArianne burnetteJessie johnsonVasupradha srinivasanForrester researchConversation automation solutionsForrester research incContact centerDiversity accelerator programService ccaaMethod communicationsGenesys cloudForrester wave

Microsoft s contact centre takes on AWS and Google Cloud, armed with partners

New cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.

Charles lamannaVasupradha srinivasanLiz millerDigital contact centerAmazon web servicesContact centerConstellation researchGoogle cloudPower platformDynamics customerFortune businessAmazon casesAmazon connectAmazon web servicesGoogle cloud

Microsoft s AI-powered contact center service takes on AWS, Google

The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.

Charles lamannaVasupradha srinivasanLiz millerDigital contact centerAmazon web servicesContact centerConstellation researchPower platformDynamics customerFortune businessAmazon casesAmazon connectGoogle cloud

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