Analytics Customer Services News Today

Sunrise Communications Selects NICE To Boost Workforce Agility And Engagement Across Operations In Four Countries HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that Sunrise Communications has selected its Workforce Management (WFM) and Employee Engagement Manager (EEM) solutions to centralize planning and boost workforce engagement across operations. NICEs solutions will enable Sunrise to increase ongoing efficiency by providing real-time staffing and skills visibility as...