April Bingham News Today

Richmond residents continue to fight to resolve their high water bills, and the Department of Utilities says it's making progress.

A group of companies, which operates in the North East of England and Scotland, has transitioned to employee ownership.

April Bingham is proud of the progress the Richmond Department of Public Utilities has made in clearing a backlog of customer service issues.

Richmond residents looking for answers as they see high water bills. Some have received a bill worth thousands of dollars. Richmond's Department of Utilities has a response.

“We are the ones getting all these phone calls from our citizens that are staying on the line for over an hour waiting to get through. That is unacceptable," Councilmember Reva Trammell said.

A 50-plus year effort, which has already cost the city and state an inflation-adjusted $780 million, aims at stopping flows of mixed sewage and stormwater into the James River after heavy rainstorms.

A 50-plus year effort, which has already cost the city and state an inflation-adjusted $780 million, aims at stopping flows of mixed sewage and stormwater into the James River after heavy rainstorms.

After almost a year of headaches dealing with Richmond's Department of Public Utilities, Brian Alden rated his customer service experience with the city. “Can I go in the negative?"

The City of Richmond drastically reduced two bills one customer received from Richmond Gas Works after CBS 6 Problem Solver Melissa Hipolit got involved.

More than three years after DPU suspended disconnections in March 2020, disconnections will resume this spring.