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And he joins us now. good morning, rich. >> good morning, ainsley. thanks for having me. ainsley: thank you for everything you do to serve your community and save lives. why did it take so long to help this 12-year-old? >> baltimore, we are one of the busiest e.m.s. fire department systems in the country we are simply overrun with calls. we have staff shortages. we have unit shortages it just took an obscene amount of time to get a transport unit to the scene to help this little boy get to the h...