Backlog Thing News Today

Thats not what the american people want, and of course our veterans deserve better. how do you sort of reconcile some of the, i think, positive breakthroughs that you report and that general shinseki has instituted with these complaints from people who clearly have our veterans in mind, and say that at least on the backlog issue, its not up to snuff? >> its, you know, its absolutely a valid criticism. and i think everybody at the va would agree. and look, im not an apologist for the va. i think ...