Baggage Experience News Today

>> reporter: who agreed to orphan a suitcase in the baggage experience. >> look at this. >> mens long sleeved button down shirt. >> reporter: didnt find any emeralds or rubies. >> look at that. >> reporter: she walked away with a nice souvenir. >> i love this. >> reporter: isnt that cool? how does that lost suitcase make its way here? the airline has 90 days to get the bag back to the rightful owner. if they dont the unclaimed baggage center comes into the picture. >> truck drivers that make the...

Wrapping up a four-month, 50-state road tour, the nation’s only lost luggage retailer, Unclaimed Baggage, welcomed home the road tour team and Hugo, a replica of the 1965 Chevy pickup

Arch. >> ive had a needle point book from the 1850s sitting on my counter next to me. you just go, thats just another day at unclaimed baggage. >> the company may dominate the market, but brian and brenda know exactly what theyre offering their customers. since theres no e-commerce platform, you need to draw people in. one way theyve done this is with something they call the baggage experience. >> people have always come in and wanted to say i wish i could open a bag or go into our processing an...

Golden arches. >> ive had $100,000 worth of diamonds sitting on my desk before and a needle point book from the 1850s sitting on my desk next to me. >> the company may dominate the market but brian and brenda know exactly what experience theyre offering their customers. since there is no e-commerce platform you need to draw people in. one way theyve done this is with something they call the baggage experience. >> people have always come in and wanted to say i wish i could open a bag or go into o...