'This is really happening:' 911 dispatchers kept calm during VTA mass shooting chaos
"Sometimes this is the worst day of some of their lives," said Latisha Thompson, a call taker with San Jose police. "You just want to make sure you're there for every aspect of what they're telling you."
Jennifer Hern Beth Knepper Latisha Thompson Mental Health Network San Jose Police Department San Jose Police
Source: ktvu.com