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yellow.ai Raises $78.15M in Funding
yellow.ai, a San Francisco, CA-based customer experience (CX) automation platform, raised $78.15M in Series C funding.
The round, which brought total funding raised so far to $102.15M, was led by WestBridge Capital with participation from Sapphire Ventures, Salesforce Ventures and Lightspeed Venture Partners.
Led by Raghu Ravinutala, CEO and Co-Founder, yellow.ai enables enterprises to leverage its proprietary NLP engine and platform to build chatbots and voice bots, in 100+ languages, across 35+ channels that automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience. The platform, which comes pre-integrated with enterprise applications like Salesforce, Shopify, Cisco, Avaya, SharePoint, and 100 more, is used across 50+ countries by 700+ enterprises, including Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Ship