N4Engage Partners with Numonix on Microsoft Teams call recording solution  – PCR
Call data can be captured directly from Microsoft Teams, this includes both external and internal call recordings. For organisations that have embraced Microsoft Teams for internal collaboration and meetings, but have retained legacy Telephony, Recording and Contact Centre platforms due to specific needs that cannot currently be met inherently by Microsoft Teams, N4Engage aims to address this through its Teams companion services, such as the existing Teams Direct Routing platform, providing ext...
Richard Buxton Contact Centre Microsoft Teams Teams Direct Routing Call Recording Solution Michael Levy
Source: pcr-online.biz